Banking Customer Experience & Sales Specialist

First Abu Dhabi Bank; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE is looking for an enthusiastic Officer- Customer Service to join their Dubai team. This role involves providing exceptional support to clients, selling banking products, and ensuring customer satisfaction. Candidates should have a minimum of 2 years' experience in banking, strong interpersonal skills, and fluency in both English and Arabic. The position requires adherence to bank policies and a collaborative team spirit.

Qualifications

• Minimum of 2 years' relevant experience in the banking sector.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of online and mobile banking platforms.

Responsibilities

• Actively sell and cross-sell banking products and services.
• Educate customers about automated channels.
• Ensure high levels of customer satisfaction.

Skills

Strong communication and interpersonal skills

Excellent problem-solving abilities

Strong sales skills

Proficiency in customer service software and CRM systems

Fluency in English and Arabic

Education

High School diploma or equivalent

Job description

A leading bank in the UAE is looking for an enthusiastic Officer- Customer Service to join their Dubai team. This role involves providing exceptional support to clients, selling banking products, and ensuring customer satisfaction. Candidates should have a minimum of 2 years' experience in banking, strong interpersonal skills, and fluency in both English and Arabic. The position requires adherence to bank policies and a collaborative team spirit.