Banking Customer Experience Leader

ADIB Group; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in Al Ain is seeking a Customer Relationship Officer to manage service delivery and enhance customer relations. This role involves handling inquiries related to deposit accounts, promoting financial products, and ensuring compliance with banking policies. Candidates should have a thorough understanding of banking practices and excellent sales skills. The position requires delivering quality service while upholding the institution's image.

Qualifications

• Broad knowledge of financial products and services.
• Thorough knowledge of retail credit and operational policies.

Responsibilities

• Manage product and service functions to ensure delivery of quality service.
• Handle inquiries related to deposit and finance accounts.
• Sell and cross-sell products while promoting the company’s image.
• Support CRM with monthly budget preparations.

Skills

Sales skills

Management Information skills

Training skills

Knowledge of UAE banking practices

Job description

A leading banking institution in Al Ain is seeking a Customer Relationship Officer to manage service delivery and enhance customer relations. This role involves handling inquiries related to deposit accounts, promoting financial products, and ensuring compliance with banking policies. Candidates should have a thorough understanding of banking practices and excellent sales skills. The position requires delivering quality service while upholding the institution's image.