Associate Voice Consultant

Precedence Technologies; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a skilled Voice Engineer to manage and configure voice systems, including VoIP and unified communications tools. In this role, you will be responsible for assigning phone numbers, troubleshooting user issues, and ensuring compliance with voice security policies. You will also support the integration of voice services with collaboration platforms like Microsoft Teams. This position offers an exciting opportunity to work in a dynamic environment where your contributions will directly impact user experience and operational efficiency. If you have a passion for voice technology and a keen eye for detail, this role is perfect for you.

Qualifications

• 1+ years of experience in voice engineering or IT support.
• Working knowledge of VoIP technologies such as SIP and RTP.

Responsibilities

• Provision and configure voice systems, including VoIP phones.
• Troubleshoot voice-related issues during user onboarding.

Skills

Voice Engineering

IT Support

VoIP Technologies

Attention to Detail

Education

Bachelor's degree in IT

Bachelor's degree in Telecommunications

Tools

Cisco CUCM

Avaya

Mitel

Alcatel

Microsoft Teams Voice

Job description

Provision and configure voice systems, including VoIP phones, softphones, and unified communications tools.

• Assign and manage phone numbers, extensions, voicemail, and call routing features.
• Maintain accurate records of user voice configurations and update system inventory documentation.
• Troubleshoot voice-related issues during user onboarding and provide first-level technical support.
• Monitor performance of voice systems and escalate complex issues to senior engineers as needed.
• Ensure compliance with voice security policies and manage user access controls.
• Support integration of voice services with collaboration platforms (e.g., Avaya, Mitel, Alcatel, Microsoft Teams).

Qualifications & Skills:

• Bachelor's degree in IT, Telecommunications, or a related field (or equivalent experience).
• 1+ years of experience in voice engineering, IT support, or related roles.
• Working knowledge of VoIP technologies such as SIP, RTP, and PBX systems.
• Familiarity with platforms such as Cisco CUCM, Avaya, Mitel, Alcatel, or Microsoft Teams Voice.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) is a plus.
• Strong attention to detail and ability to manage multiple onboarding requests simultaneously.

Preferred Certifications:

• CompTIA Network+ or equivalent

Company Industry:

• IT - Software Services

Department / Functional Area:

• Corporate Planning
• Consulting
• M&A