Associate.Unit Administration.Aster Medical Centre, Qusais

Aster Hospital, Mankhool; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare facility in Dubai is seeking an administrator to facilitate communication and coordination among nursing staff and administration. The role involves managing patient records, supporting quality assurance initiatives, and ensuring compliance with safety norms. The ideal candidate will have 0-2 years of experience in a similar setting, along with customer care certification. This position offers a chance to contribute to departmental activities in a dynamic environment.

Qualifications

• 0 - 2 years’ experience in similar role preferably in a tertiary hospital.
• Customer Care Professional Certification or Customer Care Supervisor Certification preferred.

Responsibilities

• Facilitate smooth interaction between team members and nursing administration.
• Maintain comprehensive employee list and track leave details.
• Support planning departmental activities and maintain policies.

Skills

Communication skills

Coordination skills

Attention to detail

Data collection skills

Customer service skills

Job description

Communication and Coordination

• To facilitate smooth interaction between the team members and nursing administration
• Maintain comprehensive employee list up to date with all necessary information
• Keep track on the leave details of nursing team and report.
• Ensure timely collection and maintenance of the nurse’s duty roster
• Ensure appointment order of employees is collected from HR department and is duly signed by them and returned to personal file
• Ensure creation of employee ID and E mail ID for newly joined nursing members
• Keep track on BLS training and ensure every team’s attendance
• Coordination of all nurses meeting with CNO and maintain meeting minutes
• Arrange the necessary manpower for medical camps in coordination with AGM Nursing
• Maintain the inventory of Nursing Office
• Support in planning departmental activities, evaluating doctors and other hospital employees, and creating and maintaining policies

Quality Assurance

• To participate and contribute to departmental quality initiative
• To carryout data collection/support in data collection
• To adhere to the safety norms of hospital, follow both patient, and safety rules
• To participate and contribute to departmental quality initiatives
• To be aware of departments performance and objective
• Collection of the quality indicator statistics from all departments concerned in coordination with the statistician (QA)

Managing Patient Records

• The administrator must make sure that medical histories, current health information, and billing, insurance and legal documents are all being handled appropriately.
• Keeping all of this information organized and up to date is an essential role that a hospital administrator must fill

Job interactions

• Works closely with internal stakeholders such as the Chief Nursing Officer, Nursing, Security and Ambulance and Human Resources Department etc in matters related to reporting, co-ordination, transportation and security issues, coordination etc
• Works closely with external stakeholders such as Educational Institutions, Healthcare Organizations, and Company Representatives etc in matters related to facility support, feedback, coordination of educational activities

Advanced Qualification / Certification / Specialist Training

• Customer Care Professional Certification/ Customer Care Supervisor Certification

Minimum Experience

• 0 - 2 years’ experience in similar role preferably in a tertiary hospital