Associate Technical Engineer

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 10,000 - 12,000; Full time

Job summary

A leading technology solutions provider in Dubai is seeking an Associate Technical Engineer to support hardware deployments and customer incidents. The candidate should have a BE/BTech/BSc/Diploma with 1–2 years of experience and strong skills in hardware components and customer handling. This role requires working on field at customer sites, shadowing senior team members for hands-on knowledge, and contributing to service level agreements. Strong communication and multitasking abilities are vital for success in this position.

Qualifications

• 1–2 years of experience in relevant field.
• Any hardware certifications beneficial.

Responsibilities

• Work on field at customer premises.
• Handle hardware deployments and parts replacement.
• Collaborate with team members during onsite visits.
• Support and troubleshoot critical customer incidents.
• Execute health check services for AMC customers.

Skills

Server Hardware Components

Storage Hardware Components

Hardware Firmware

Windows Server infrastructure

Strong written and verbal communication

Customer handling Skills

Education

BE/BTech/BSc/Diploma

Job description

JOB TITLE

Associate Technical Engineer

JOB PURPOSE

Field Engineer – Hardware

QUALIFICATION

BE/BTech/BSc/Diploma

EXPERIENCE

1 – 2 Years

CERTIFICATIONS

Any Hardware Certifications

REPORTING TO

Senior Manager – Service Support

RESPONSIBILITIES

• Candidate should be willing to work on field at customer premises
• Candidate should be willing to work on Hardware deployments, parts replacement at customer premises
• Candidate will shadow Senior Members of the team for Onsite visits and collaborate to gain Hands‑On knowledge
• Candidate will work primarily on HPE & Dell Servers, Storage, Tape Library, Hyperconverged Infrastructure hardware.
• Render support and Critical customer incidents/breakdowns, troubleshooting them within the agreed service levels for self and team.
• Execute Health Check services and closure along with the team for AMC customers.

TECHNICAL SKILLS / COMPETENCIES

MANDATORY

Good Theoretical Knowledge on:

• Server Hardware Components
• Storage Hardware Components
• Hardware Firmware
• Windows Server infrastructure

SOFT SKILLS

MANDATORY

1. Strong written and verbal communication and analytical skills
2. Ability to multi‑task, prioritize multiple objectives, initiatives and requests.
3. High Degree of Perseverance
4. Very good Customer handling Skills
5. Can do attitude
6. Open to learn new technologies