Overview
JOB PURPOSE
• Optimizing the processes and systems that underpin our product development and delivery
• Lead cross-functional initiatives, drive continuous improvement, and ensure seamless collaboration across various teams.
• Enhancing product quality, leading product launches, and operationalizing customer feedback to ensure our products meet the highest standards
Responsibilities
Product Operational Excellence:
- Operationalize Voice of the Customer activities and embed feedback loops into UX cycle
- Orchestrate and lead product launches and implementation, aligning stakeholders on timelines and information.
- Lead operational activities, including establishing and scaling product life cycle management activities.
- Excellent communication skills across different audiences, stakeholders, and customer segments
- Strong analytical and problem-solving and decision-making skills involving people, process, and tools
Product Analytics and Lifecycle Optimization:
- Drive the company-wide approach to product quality, including defining, measuring, and reporting
- Surface insights to Product and Tech teams and advise on further product improvements.
- Monitor and track the performance of production support environments, providing recommendations for improvement.
- Drive the company-wide approach to product quality, including defining, measuring, and reporting.
- Lead the activation and adoption of the experimentation and A/B testing frameworks
Related Year of Experience
- Min of 8+ Years of experience in product management, product operations, consulting, or similar roles
- Experience with agile lifecycles, product management tools, and product development processes
Field of Experience
- Real Estate
- Financial Services
- Immersive Experiences
Technical and Interpersonal Skills
- Ability to leverage product data to make decisions
- Excellent communication skills across different audiences, stakeholders, and customer segment
- Strong analytical and problem-solving and decision-making skills involving people, process, and tools
- Experience with data visualization tools, Jira, Confluence, and Google Analytics, are a plus
Qualification
- Bachelor’s degree in design, marketing, computer science or similar field