Description
JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city’s lively downtown district with modern luxury and award‑winning service. Soaring above Sheikh Zayed Road our bustling and dynamic 5‑star hotel is one of the tallest in the world consisting of two towers with 1,608 rooms and boasts awe‑inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness centre before easing tired muscles with a massage at Saray Spa. Sample the flavours of the world at our 10 restaurants and lounges which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai UAE, our hotel offers 80,000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.
Love What You Do Even More
At JW Marriott treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.
Our Expectations From the Role
Entry‑level management position that is responsible for daily operations in Restaurants / assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments. The role seeks to ensure guest and associate satisfaction while maintaining operating standards and legal obligations.
Scope / Business Context
- Full‑time position based at JW Marriott Marquis Dubai.
- Number of direct reports based on operations.
- Titles of direct reports: Supervisor and below.
Experience
- Minimum of 2 years experience in a similar position within a five‑star hotel.
Education or Certification
- High‑school diploma or GED; 4 years of experience in the food and beverage, culinary or related professional area.
- OR 2‑year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality Business Administration, or related major; 2 years experience in the food and beverage, culinary or related professional area.
Specific Duties
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Ensure that hourly employees are trained on company core values, job roles, responsibilities and technical and service aspects of the job.
- Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
- Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs.
- Assist management in establishing and communicating goals, performance expectations, time tables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
- Coach and develop employees.
- Listen to hourly employees’ suggestions for improving how work is done and how guests are reserved gaining management support as needed to act upon suggestions.
- Coordinate tasks and work with other departments to ensure that the department runs efficiently.
- Collaborate with management to develop and carry out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores.
- Assist management in ensuring that associates are completing online trainings assigned to them.Ensure all daily and monthly reports are detailed and submitted on time.
- Report guests comments or complaints through GXi and ensure that the case will be closed with the guest.
- Raise purchase request in timely manner to ensure operational equipment will always be available.
- Update checkbook from time to time ensuring that all items on the PO’s will be received; PO’s will be closed and amount will be posted in P&L on a monthly basis.
- Assist management with scheduling.
- Ensure that opening and closing checklists are done and completed each day.
- Work closely with management in leading the monthly beverage inventory with Cost Control.
- Train outlet cashiers with proper cash handling inline with ISR audit.
- Maintain proper inventory worksheet of all operational equipment.
Benefits
- A competitive salary with excellent benefits which include accommodation, meals on duty, transportation and:
- World‑class training and development including leadership development.
- Recognition programs.
- Discounted accommodation in over 8,000 hotels worldwide.
- Discounted food & drink in all our restaurants and bars.
- Discounts for your friends and family.
- Unlimited career opportunities (internationally and locally).
- Medical and life insurance.
- Learning opportunities with some of the best professionals the region has to offer.
- Opportunities for internal promotions and career growth.
- Amazing support to ensure you have all the tools you require to complete your day‑to‑day tasks.
Required Experience
Manager
Equal Opportunity Statement
Marriott International is an equal‑opportunity employer that believes in hiring a diverse workforce and sustaining an inclusive people‑first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
Join Our Global Team
In joining Marriott Hotels you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team and become the best version of you.