Assistant Outlet Manager

Anantara Hotels & Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand located in Abu Dhabi is seeking an experienced Food & Beverage Manager to oversee operations and ensure exceptional guest service. The ideal candidate will have a college diploma in Hotel Management, and a minimum of 2-3 years of experience in a luxury hotel. Responsibilities include managing budget goals, identifying training needs, scheduling staff, and implementing safety and sanitation standards. Excellent communication skills and a passion for leadership are essential for this role.

Qualifications

• Minimum experience of 2-3 years in a Food & Beverage role in luxury hotel.
• Eye for detail to achieve operational excellence.
• Passion for leadership and teamwork.

Responsibilities

• Ensure professional and profitable operation within the hotel framework.
• Identify training needs and develop departmental training programs.
• Achieve departmental budget goals through increased sales revenue.

Skills

Leadership

Teamwork

Communication skills in English

Guest service

Attention to detail

Education

College diploma in Hotel Management or related field

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations.

From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

• To ensure a professional and profitable operation within the framework of the Hotel
• With the hotel learning manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business. Support the training of Departmental Trainers to continue to improve hotel service levels and implement a daily departmental training program.
• To achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure
• To accurately forecast business demands to ensure efficient staffing & food production.
• To be responsible for all accounting and billing procedures in the outlets
• To work with hotel management to develop & execute plans and actions for the marketing of the outlet. To be aware of all Anantara Guest Incentive programs, and actively promote and support these.
• To ensure the efficient scheduling of Management & Team Members in the outlet, and to be responsible for the accurate supervision of the Team Members time control system.
• To be responsible for the execution of all Team Member reviews and appraisals in a professional and timely manner
• To train managers and supervisors in effective “coaching and counseling” and the correct process of progressive discipline
• To be responsible for always maintaining outlet safety and sanitation standards
• To be responsible for asset management of all outlet property and facilities, and to conduct a regular preventative maintenance inspection.
• Promote positive inter-departmental relations through candid communication and cooperation.
• To work closely with the Banqueting department to support all requested functions.
• Above all, to lead by example through a “hands on” approach to motivate our Team Members to excel.

Qualifications

• College diploma in Hotel Management or related field.
• Minimum experience of 2-3 years in a Food & Beverage role in luxury hotel
• Passion for leadership and teamwork.
• Excellent communication skills in English
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.

Additional Qualification

• Russian Speaking

Additional Information

• Prompt and courteous delivery of all orders, maintaining a positive image through each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Manager’s Checklist.
• Train, maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
• Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
• Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs, new ideas, and methods of operation