Assistant Outlet Manager

Minor International; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is seeking a dedicated professional for a Food & Beverage position. The role involves enhancing guest satisfaction through a motivated team and ensuring the prompt delivery of service. Candidates should have a college diploma in Hotel Management, 2-3 years in a luxury hotel, and excellent communication skills in English. This full-time position requires leadership and problem-solving abilities, with an emphasis on detailed service and training. Russian speaking is an additional asset.

Qualifications

• 2-3 years experience in a Food & Beverage role in a luxury hotel.
• Strong passion for leadership and teamwork.
• Excellent communication skills in English.

Responsibilities

• Promote guest satisfaction by developing a strong team environment.
• Ensure the prompt delivery of food and beverage orders.
• Assist guests during meals, ensuring their needs are met.
• Open and close shifts in accordance with management guidelines.

Skills

Leadership

Teamwork

Communication skills

Guest service

Problem-solving

Attention to detail

Russian speaking

Education

College diploma in Hotel Management or related field

Job description

• To promote and ensure guest satisfaction achieved through his/her ability to develop and maintain a strong team environment placing emphasis on Associate satisfaction and delivery of prompt courteous service.
• Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Managers Checklist.
• Train maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
• Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders inspections etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling time adjustments etc.)
• Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs new ideas and methods of operation
• This is a highly-visible guest service position requiring above average communication skills interacting professionally with guests.

Qualifications :

• College diploma in Hotel Management or related field.
• Minimum experience of 2-3 years in a Food & Beverage role in luxury hotel.
• Passion for leadership and teamwork.
• Excellent communication skills in English.
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.
• Additional Qualification:
• Russian Speaking

Additional Information :

• Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Managers Checklist.
• Train maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
• Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders inspections etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling time adjustments etc.)
• Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs new ideas and methods of operation

Remote Work :

No

Employment Type :

Full-time