Assistant Manager (Russian speaker) - Front Desk - Jumeirah Burj Al Arab

Dubai Holding; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A prominent hospitality group in the UAE seeks an experienced Assistant Front Desk Manager for a luxury hotel. The role involves enhancing guest experiences by anticipating needs, managing guest communications, and ensuring high service standards. Ideal candidates will have at least 2 years in a similar role and be proficient in English and Russian. Attractive benefits include competitive tax-free salary, health coverage, and opportunities for career growth.

Benefits

Supportive and inclusive work environment

Learning & Development programmes

Colleague discounts on food, beverage, and hotel stays

Company-provided shared accommodation

Comprehensive healthcare and life insurance

Paid annual leave and flight from home country

Performance-based incentives

Qualifications

• Minimum of 2 years previous experience as Shift Leader in Butler or Guest Services in a 5-star environment.
• Experience working in a multi-cultural environment.
• Proficient in English and Russian.

Responsibilities

• Lead the pre-arrival stage for VIP guests.
• Build rapport with guests to anticipate needs.
• Ensure guest complaints are logged and handled effectively.
• Conduct quality checks on reception standards.
• Update guest reservations with preferences.

Skills

Guest Services experience

Communication skills

Customer relationship management

Problem-solving

Multilingual (English and Russian)

Tools

Opera Property Management System

MS Office

Adaco

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Jumeirah Burj Al Arab

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job

An exciting opportunity has arisen for an experienced Assistant Front Desk Manager to join the team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role include:

• Conducts pre arrival stage for VIP1 and VIP2 by contacting guests to collect relevant information in order to best prepare arrival experience and support the GRE where needed and present Department (VIP arrivals/ Departures, R4, updates, itinerary of VIP) on daily Operational Morning Meeting, update the team accordingly after the meeting.
• Recognizes all repeat and important guests and builds rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirements.
• Maintains open line of communication and ensures guest complaints are logged and feedback are handled effectively and efficiently by supervising team members, delegating responsibilities and liaising with other related departments.
• Conducts regular quality checks on the floor receptions to ensure Jumeirah and LQA standards are maintained to the highest level at all times.
• Update guest reservation with collected information and ensure allocation and preferences are met.
• Planning and budgeting, meeting suppliers, organizing and participating in Guest Experiences

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 2 years previous experience as Shift Leader in Butler or Guest Services in a 5-star environment
• Experience working in a multi-cultural environment and in a similar role
• Proficient in English and Russian
• Computer literate with knowledge of MS Office, Property Management System (preferably Opera) andStores Software i.e. Adaco

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)