Assistant Manager Public Relations Officer

Delivery Hero SE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global delivery platform in Dubai seeks an Assistant Manager, Public Relations Officer (PRO) to manage visa and immigration processes for employees across the MENA region. The ideal candidate will have 5–8 years of relevant experience, strong knowledge of local labor laws, and proven skills in engaging with government authorities. This role demands attention to detail and the ability to work with diverse employee populations in compliance with regulatory standards.

Qualifications

• 5–8 years of experience in a PRO or government relations role.
• Hands-on experience managing visas and work permits in the MENA region.
• Strong knowledge of local labor laws and immigration regulations.

Responsibilities

• Manage all visa and immigration-related processes for employees.
• Coordinate with government authorities for processing and approvals.
• Provide support to employees on visa and work permit matters.

Skills

Visa management

Regulatory compliance

Strong attention to detail

Collaboration with government authorities

Job description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Overview

The Assistant Manager, Public Relations Officer (PRO) will be responsible for managing and executing visa, work permit, social insurance, and regulatory compliance processes for employees across 8 countries in the MENA region. This role will act as a key liaison between the organization and government authorities, immigration offices, and external service providers, ensuring full compliance with local labour and immigration regulations.

The role requires strong operational expertise, attention to detail, and the ability to support both blue-collar and white-collar employee populations in a multi-country environment.

Responsibilities

• Visas, Work Permits & Immigration
  • Manage and execute all visa, work permit, residency, and immigration-related processes for employees across assigned MENA countries
  • Coordinate with government authorities, embassies, and immigration offices to ensure timely processing and approvals
  • Maintain accurate tracking of visa statuses, renewals, and expirations
  • Ensure compliance with country-specific immigration laws and requirements

• Social Insurance & Statutory Compliance
  • Manage social insurance, pension, and statutory benefit registrations, contributions, and deregistrations
  • Coordinate with payroll and finance teams to ensure accurate and timely submissions
  • Stay updated on regulatory changes and proactively implement required updates

• Regulatory & Government Liaison
  • Act as the primary point of contact with labor offices, immigration departments, and other government entities
  • Support company registrations, renewals, and official documentation as required
  • Ensure all employee records and submissions meet local regulatory standards

• Employee & Stakeholder Support
  • Provide guidance and support to employees and managers on visa, work permit, and social insurance matters
  • Collaborate closely with HR, payroll, legal, and external vendors to ensure smooth execution of processes
  • Support onboarding and offboarding activities related to government and regulatory requirements

• Reporting & Documentation
  • Maintain accurate records, trackers, and documentation for audits and internal reviews
  • Prepare regular reports on visa status, compliance, and regulatory metrics
  • Support internal and external audits related to immigration and social insurance

Qualifications

• 5–8 years of experience in a PRO, government relations, or people operations role
• Hands-on experience managing visas, work permits, and social insurance within the MENA region
• Strong knowledge of local labor laws, immigration regulations, and government procedures
• Experience supporting both blue-collar and white-collar employees
• Proven experience dealing directly with government authorities and external service providers