Assistant Manager I

Azadea Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier lifestyle retail company in Dubai seeks an experienced Assistant Manager to enhance customer experience and support shop operations. The ideal candidate will have at least five years of retail experience, including two years in a managerial role, fluent English, and proficiency in MS Office. Responsibilities include managing staff, overseeing inventory, reporting KPIs, and providing excellent customer service. This role offers the opportunity to lead a dynamic team in a prestigious retail environment.

Qualifications

• Five years of experience in Retail, or a similar role.
• Two years of experience in a managerial role.

Responsibilities

• Greet customers warmly and offer expert advice.
• Assist managers in maintaining inventories and placing product orders.
• Report operational issues promptly and address customer complaints.
• Prepare detailed reports on KPIs and sales trends.
• Assist in scheduling staff to align efficiently with operational needs.
• Assign routine and non-routine tasks to sales associates.
• Supervise the shop's opening and closing processes.
• Communicate sales plans and targets to the team.
• Coach the team on products and selling techniques.
• Assist in training, motivating, and evaluating the team.

Skills

Fluency in English

Proficiency in MS Office

Strong product knowledge

Education

Bachelor's degree in a related field

Job description

Job Description - Assistant Manager I (ASS001236)

Job Number: ASS001236

Company: AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

Job Purpose

The Assistant Manager is responsible for serving customers on the shop floor and supporting the shop/department managers in ensuring efficient shop operations and maintaining high standards of customer service.

Responsibilities

• Greet customers warmly and offer expert advice to assist in purchase decisions, ensuring alignment with quality and customer service standards.
• Assist managers in maintaining inventories and placing product orders to ensure effective stock management and availability of products.
• Report operational issues promptly and address customer complaints, providing solutions or escalating as needed.
• Prepare detailed reports on KPIs, sales trends, inventory status, and team productivity to keep managers informed.
• Assist in scheduling staff to align efficiently with operational needs while optimizing costs.
• Assign routine and non‑routine tasks to sales associates, cashiers, and coordinators to optimize operational efficiency.
• Supervise the shop's opening and closing processes to ensure compliance with procedures for petty cash, reporting, and other requirements.
• Communicate sales plans and targets to the team, monitor performance, and advise upper management on corrective actions.
• Coach the team on products, makeup application techniques, and selling techniques to deliver KIKO customer experience.
• Assist in training, motivating, and evaluating the team to ensure skill base is met and staff are maximally motivated.

Qualifications

Language & Technical Skills

• Fluency in English.
• Proficiency in MS Office.
• Strong product knowledge.

Education

• Bachelor's degree in a related field.

Experience

• Five years of experience in Retail, or a similar role.
• Two years of experience in a managerial role.

Behavioral Competencies

• Customer Focus – develops strong customer relationships and delivers customer‑centric solutions.
• Directs Work – provides direction, delegates, and removes obstacles to get work done.
• Manages Conflict – handles conflict effectively with a positive approach.
• Develops Talent – supports the development of people towards their career and organizational goals.
• Nimble Learning – learns through experimentation and gains insight from successes and failures.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

Organization

Mango

Primary Location

United Arab Emirates-UAE, Dubai, Mall Of The Emirates