Assistant Manager - Guest Relations Villas

Hyatt Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in Dubai is seeking an Assistant Manager - Guest Relations Villas to enhance guest experiences at Solenna Villas. This role involves supervising daily villa operations, ensuring exceptional service delivery, and leading a dedicated team. The ideal candidate should possess leadership experience in hospitality and proficiency in hotel management software. This position offers a unique opportunity to be part of a prestigious organization that values customer satisfaction and operational excellence.

Qualifications

• Previous experience as a Team Leader, Supervisor, or Assistant Manager in hospitality.
• Strong leadership, communication, and problem-solving skills are essential.
• Must be proficient in hotel management software.

Responsibilities

• Supervise and lead Host/Hostess, Concierge, and bell services.
• Ensure seamless check-in/check-out processes and handle guest requests.
• Train and mentor the team to provide exceptional customer service.

Skills

Leadership skills

Communication skills

Problem-solving skills

Education

Degree in Hospitality Management or related field

Tools

Hotel management software (e.g., Opera, PMS)

Job description

Assistant Manager - Guest Relations Villas

Are you passionate about delivering exceptional service in a luxury hospitality setting? Dubai Creek Resort is seeking a dedicated and detail-oriented Assistant Manager - Guest Relations Villas to join our elite team at the new Solenna Villas. This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences.

Job Summary

As an Assistant Manager - Guest Relations Villas at Dubai Creek Resort, you will assist Rooms Manager - Villas. This role is essential in ensuring an outstanding guest experience, from arrival to departure. You will oversee daily villa operations, manage staff, and uphold Hyatt’s high service standards.

Key Responsibilities

• Supervise and lead Host/Hostess , C oncierge, and bell services
• Ensure seamless check-in/check-out processes and handle guest requests efficiently
• Train and mentor, your Team to provide exceptional customer service
• Coordinate with housekeeping, reservations, front office and other Hotel and Club departments to optimize guest experience
• Monitor Villa inventory, occupancy levels, and revenue management strategies
• Handle billing, payments, and financial transactions accurately
• Maintain compliance with Hyatt policies, brand standards, and safety procedures
• Resolve guest concerns promptly and professionally

Qualifications

Requirements:

• Previous experience as a Team Leader, Supervisor/ Assistant Manager Front Office or similar roles in the hospitality industry.
• Strong leadership, communication, and problem-solving skills
• Proficiency in hotel management software (e.g., Opera, PMS, or similar systems)
• Ability to work flexible hours, including weekends and holidays
• A degree in Hospitality Management or a related field is preferred