Assistant Manager - Guest Relations Villas

Hyatt Hotels Corporation; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company is seeking an Assistant Manager for Guest Relations at Dubai Creek Resort. This role involves supervising daily villa operations, leading a team, and ensuring compliance with service standards. Ideal candidates will have previous supervisory experience in hospitality, strong leadership skills, and familiarity with hotel management software. This position requires flexibility in working hours and a commitment to delivering exceptional guest experiences.

Qualifications

• Previous experience as Team Leader, Supervisor/Assistant Manager Front Office in hospitality.
• Strong leadership, communication, and problem-solving skills required.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Supervise and lead Host/Hostess, Concierge, and bell services.
• Ensure seamless check-in/check-out processes and efficiently handle guest requests.
• Train and mentor your Team to provide exceptional customer service.

Skills

Leadership

Communication

Problem-solving

Education

Degree in Hospitality Management or related field

Tools

Opera hotel management software

PMS

Job description

Assistant Manager - Guest Relations Villas

Are you passionate about delivering exceptional service in a luxury hospitality setting? Dubai Creek Resort is seeking a dedicated and detail-oriented Assistant Manager - Guest Relations Villas to join our elite team at the new Solenna Villas. This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences.

As an Assistant Manager - Guest Relations Villas at Dubai Creek Resort, you will assist Rooms Manager - Villas. This role is essential in ensuring an outstanding guest experience, from arrival to departure. You will oversee daily villa operations, manage staff, and uphold Hyatt’s high service standards.

Key Responsibilities:

• Supervise and lead Host/Hostess , Concierge, and bell services
• Ensure seamless check-in/check-out processes and handle guest requests efficiently
• Train and mentor your Team to provide exceptional customer service
• Coordinate with housekeeping, reservations, front office and other Hotel and Club departments to optimize guest experience
• Monitor Villa inventory, occupancy levels, and revenue management strategies
• Handle billing, payments, and financial transactions accurately
• Maintain compliance with Hyatt policies, brand standards, and safety procedures
• Resolve guest concerns promptly and professionally

Qualifications

Requirements:

• Previous experience as a Team Leader, Supervisor/ Assistant Manager Front Office or similar roles in the hospitality industry .
• Strong leadership, communication, and problem-solving skills
• Proficiency in hotel management software (e.g., Opera, PMS, or similar systems)
• Ability to work flexible hours, including weekends and holidays
• A degree in Hospitality Management or a related field is preferred