Assistant Manager - Front Office (preferably russian/german/chinese speaker)

Park Hyatt Abu Dhabi; Abu Dhabi; On-site; AED 183,000 - 258,000; Full time

Job summary

A luxurious hotel in Abu Dhabi is seeking an Assistant Manager for the Front Office. Responsibilities include supervising the front desk team, ensuring high guest satisfaction, handling reservations, and coordinating with other departments. The ideal candidate should have a degree in Hospitality Management, 2–3 years of relevant experience, and strong leadership skills. Multilingual abilities and experience in luxury hotels are preferred. This role offers an exciting opportunity to thrive in a fast-paced environment.

Qualifications

• Minimum 2–3 years of experience in Front Office with supervisory experience.
• Experience in a luxury or five-star hotel environment preferred.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Assist in managing daily operations of the front office.
• Supervise front desk team and handle guest check-ins and check-outs.
• Ensure adherence to hotel policies and monitor room inventory.

Skills

Leadership skills

Communication skills

Interpersonal skills

Problem-solving abilities

Flexibility

Education

Diploma or degree in Hospitality Management

Tools

Property management systems (Opera)

Job description

Position Summary

The Assistant Manager Front Office supports the Front Office Manager in overseeing the daily operations of the front office, including guest services, reservations, and front desk operations. This role ensures a high standard of guest satisfaction, staff supervision, and efficient coordination with other departments.

Key Responsibilities

• Assist in managing day-to-day operations of the front office to ensure smooth and efficient service.
• Supervise front desk team members, including training, scheduling, and performance evaluations.
• Handle guest check-ins, check-outs, and resolve guest issues or complaints promptly and professionally.
• Ensure adherence to hotel policies and procedures, including safety and security.
• Monitor room inventory, reservations, and coordinate with housekeeping and maintenance for room readiness.
• Support the Front Office Manager in preparing reports, maintaining budgets, and achieving departmental goals.
• Manage VIP arrivals, special requests, and ensure personalized guest service.
• Oversee cashiering and billing processes to ensure accuracy and compliance.
• Promote up-selling of rooms and hotel services to maximize revenue.
• Lead by example in delivering exceptional customer service standards.

Requirements

• Diploma or degree in Hospitality Management or a related field.
• Minimum 2–3 years of experience in Front Office, with at least 1 year in a supervisory or assistant managerial role.
• Strong leadership, communication, and interpersonal skills.
• Proficient in property management systems.
• Ability to work under pressure and in a fast-paced environment.
• Excellent problem-solving and conflict-resolution abilities.
• Flexibility to work in shifts, including weekends and holidays.

Preferred Qualifications

• Multilingual abilities are a plus. (e.g., Russian, German, Chinese speaker).
• Prior experience in a luxury or five-star hotel environment.

Qualifications:

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Previous front office supervisory/team leaderexperience preferred, in a luxury hospitality company.
• Experience working with Opera is required.
• Ability to work a flexible schedule.
• German/Russian/Chinese language will be ideal.