Assistant Front Office Manager

Le Meridien; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Abu Dhabi seeks a Front Office Manager to oversee guest check-ins and ensure exceptional service. Candidates should have 4-5 years of experience with at least 2 years in a supervisory role. Strong communication and leadership skills are essential, as is experience in a 4 or 5-star hotel environment. This role promises a dynamic work environment where guest satisfaction is paramount.

Qualifications

• 4–5 years of front office experience, including 2 years in a supervisory role.
• Experience in a 4 or 5-star hotel environment.
• Fluent in English; additional languages are a plus.

Responsibilities

• Process all guest check-ins and verify payment methods.
• Set up accurate guest accounts and handle reports.
• Assist management in training staff and maintain guest relations.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Attention to detail

Service-oriented

Flexibility

Tools

Opera

PMS

Job description

POSITION SUMMARY

• Process all guest check‑ins, verifying guest identity, form of payment, assigning rooms, and activating/issuing room keys.
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information.
• Ensure rates match market codes and document exceptions.
• Secure payment prior to issuing room key, verify and adjust billing.
• Compile and review daily reports, logs and contingency lists.
• Complete cashier and closing reports.
• Supply guests with directions and property information.
• Accommodate guest requests, contacting appropriate staff if necessary.
• Follow up to ensure requests have been met.
• Process all payment types, vouchers, paid‑outs and charges.
• Balance and drop receipts.
• Count and secure bank at the beginning and end of shift.
• Obtain manual authorizations and follow all accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counselling, motivating and coaching employees; serve as a role‑model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships; support the team to reach common goals and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries and unsafe work conditions to manager; complete safety training and certifications.
• Ensure personal appearance is clean and professional and maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.
• Enter and locate information using computers and POS systems.
• Stand, sit or walk for an extended period of time.
• Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.

PREFERRED QUALIFICATIONS

• Minimum of 4–5 years of front office experience, with at least 2 years in a supervisory or assistant managerial role.
• Prior experience in a 4 or 5‑star hotel environment required.
• Strong leadership, communication and interpersonal skills.
• Excellent problem‑solving and decision‑making abilities.
• Proficient in hotel management systems (e.g., Opera, PMS).
• Fluent in English; additional languages are an advantage.
• Service‑oriented with strong attention to detail.
• Flexible to work shifts, weekends and holidays as per operational needs.

EQUAL OPPORTUNITY EMPLOYER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status or any other basis protected by applicable law.

LE MÉRIDIEN - BRAND OVERVIEW

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savoring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savor the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savor the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like‑minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International.