Assistant Chief Concierge at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in the United Arab Emirates seeks an Assistant Chief Concierge to oversee daily operations at the concierge desk. The ideal candidate will excel at providing personalized service, managing guest relationships, and coordinating complex requests. Qualifications include significant experience in concierge services, leadership skills, and fluency in English. The role offers competitive pay, benefits, and the opportunity to contribute to an inclusive team atmosphere.

Benefits

Competitive salary

Impressive room discounts

Full uniform provided

Comprehensive training programs

Qualifications

• Solid experience in concierge or guest services within a hotel or resort environment.
• Previous supervisory or acting-lead experience within concierge or Front Office.
• Flexibility to work shifts, including weekends and holidays.

Responsibilities

• Lead the daily operations of the concierge desk and bell service.
• Deliver warm, professional, and personalized service to all guests.
• Build strong guest relationships and anticipate needs before they are requested.

Skills

Strong communication skills

Guest service skills

Leadership skills

Local knowledge

Ability to remain calm under pressure

Fluency in English

Education

High school qualification or equivalent

Hospitality education

Job description

Overview

We want our guests to feel genuinely looked after from the very first moment they arrive. To support this, we are looking for an Assistant Chief Concierge who will take ownership of the concierge function on a day-to-day basis, lead the team on shift, and ensure every guest interaction is handled with care, confidence, and local expertise.

A little taste of your day-to-day

• Lead the daily operations of the concierge desk, bell service, transport arrangements, and valet partners
• Deliver warm, professional, and personalised service to all guests
• Build strong guest relationships and anticipate needs before they are requested
• Act as a key point of contact for local knowledge, including dining, attractions, events, and transportation
• Coordinate VIP arrivals, group movements, and complex guest requests
• Handle guest concerns calmly and use feedback to improve service standards
• Work closely with Front Office and other departments to ensure smooth guest journeys
• Maintain high standards of appearance, organisation, and presence in lobby and concierge areas
• Lead by example as a brand ambassador and promote hotel services and experiences

What we need from you

• Strong communication and guest service skills
• Solid experience in concierge or guest services within a hotel or resort environment
• Previous supervisory or acting‑lead experience within concierge or Front Office
• A confident, hands‑on leadership style with the ability to guide and motivate a team
• Strong local knowledge or the ability to build it quickly
• Ability to remain calm, organised, and professional under pressure
• Flexibility to work shifts, including weekends and holidays
• Fluent in English; additional languages are an advantage
• High school qualification or equivalent; hospitality education is a plus

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.