Assistant Boutique Manager- Dubai

Nespresso UAE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading coffee brand is seeking an Assistant Boutique Manager to optimize sales performance and ensure adherence to standards. The role involves managing a team of coffee specialists, driving profitability, and supporting customer experience initiatives. The ideal candidate will have over 4 years of retail experience and proven skills in customer relationship and project management. If you are passionate about coffee and brand representation, we invite you to join our team in Dubai.

Qualifications

• 4+ years of extensive professional experience in retail.
• Experience in customer relationship management.
• Experience in change management.

Responsibilities

• Ensure adherence to retail operations procedures and best practices.
• Support boutique manager in evaluating store performance.
• Lead the implementation of an emergency action plan.

Skills

Retail management

Customer relationship management

Sales coaching

Job description

POSITION SNAPSHOT

Role: Assistant Boutique Manager

Location: Dubai

Company: Nespresso UAE

POSITION SUMMARY

Nespresso UAE is looking to hire Assistant Boutique Manager for one of our Nespresso UAE Boutiques in Dubai responsible for optimizing the sales performance profitability and adherence to Nespresso standards policies and procedures by providing the teams with sales leadership coaching support and oversight to ensure an exceptional brand experience for our customers. May directly manage an assigned team of coffee specialists.

A DAY IN THE LIFE

Manages Operations

• Ensure retail operations procedures and best practices are being adhered to such as stock management & payment management.
• Adhere to the Nestle Safety health and environmental and food safety policy and procedures.
• Promote a safety & quality conscious culture within the boutique.
• Supports investigation of incidents injuries or illnesses and concerns/complaints.
• Ensure completion of all required records (E.g. Stock room temperature readings)
• Lead the implementation of an emergency action plan.
• Responsible for corrective and preventative actions when assigned by boutique Manager.

Drives Sales & profitability

• Support boutique manager in the evaluation of store performance weekly monthly and YTD results.
• Supports the team to achieve weekly monthly yearly targets and KPIs.
• Supports Boutique Manager into allocating roles with the team to properly drive sales throughout the day to meet goals as well as to properly manage stores operations.
• Supports Boutique Manager to deliver outstanding Customer Experience
• Acts as an enthusiastic ambassador for Nespresso.
• Ensures Visual Merchandising programs are executed and all stores adhere to Nespresso standards for merchandising and product presentation.
• Always ensures appropriate representation of the Nespresso brand..

People Management

• Ensures timely execution of company procedures for new hires on boarding PDP etc.
• Supports the training and provides ongoing feedback and coaching E.g on selling skills and operational standards.
• In collaboration with Boutique Manager and Human Resources provides advice and counsel to Managers regarding personnel practices policy and employment laws.

What will make you successful

• Minimum of 4 years of extensive professional experience in retail required.
• Experience in customer relationship management
• Experience in retail project management processes and change management.
• Minimum 3 years of supervisory experience in people management & development is a plus.

Required Experience

Manager