Area Manager, Operations

Amazon; Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading global e-commerce company based in Abu Dhabi is seeking an Area/Shift Manager to oversee operations and team productivity. The ideal candidate will have experience in managing teams with a strong emphasis on safety and process improvement. This dynamic role requires flexibility in working hours including weekends and holidays, ensuring operational excellence and customer satisfaction.

Qualifications

• At least 1 year of experience with performance metrics and process improvements.
• Flexibility to work various shifts including weekends and holidays.

Responsibilities

• Promote a culture of safety and wellbeing within the team.
• Analyze and implement corrective actions for quality and productivity.
• Collaborate with managers to standardize shift processes.

Skills

Team leadership

Process improvement

Analytical skills

Safety standards

Customer service

Education

Bachelor's degree or equivalent

Job description

When you join Amazon as an Area/Shift Manager you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with this hands‑on role. You’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity you’ll also work closely with your colleagues to address challenges which means no two days will be the same.

Key job responsibilities

• Promote a culture of safety and wellbeing
• Analyse and implement corrective actions to make sure quality and productivity are consistently high and business objectives are met across all shifts
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture
• Analyse performance and suggest process improvements to optimise work and improve customer service
• Collaborate with other managers to standardise shift processes

A day in the life

You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks alongside other tasks like individual escalations, process improvement work and wide‑scale operational contingency planning.

Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area as well as discussing the operational pros and cons of technical improvements with engineers.

Requirements

• At least a bachelor’s degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area including weekends, nights, and/or holidays
• At least 1 year of performance metrics, process improvement or lean techniques experience

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Required Experience:

• Manager