Arabic Receptionist [ Al Ain ]

Reap HR Consultancy; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading repair and maintenance services provider in Al Ain is seeking a bilingual Arabic Receptionist with a minimum of 13 years of experience. This role is essential for smooth operations and requires excellent communication and organizational skills. The position offers a supportive work environment with benefits including accommodation and medical insurance. Ideal for professionals seeking growth in a reputable service organization.

Benefits

Accommodation provided

Visa sponsorship

Medical insurance

Other benefits as per UAE Labor Law

Qualifications

• Native-level proficiency in Arabic; advanced fluency in English is required.
• Minimum 13 years of experience in a receptionist or customer service role.
• Strong organizational and multitasking skills.

Responsibilities

• Greet clients and visitors with professionalism.
• Handle incoming calls and emails promptly.
• Schedule and coordinate service appointments efficiently.
• Maintain digital and physical client records accurately.
• Support field technicians with necessary documentation.

Skills

Bilingual communication

Customer service

Time management

Microsoft Office Suite

Interpersonal skills

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM software

Job description

Posting Title: Arabic Receptionist Al Ain

Industry: Repair / Maintenance Services

Salary: AED 1600 Visa Insurance Accommodation

Work Experience: 13 years

Summary

We are seeking a bilingual Arabic Receptionist to join our dynamic Repair & Maintenance Services team in Al Ain. This role is critical in ensuring seamless day-to-day operations by serving as the first point of contact for clients, technicians and internal stakeholders. The ideal candidate will combine strong communication skills with a professional demeanor to manage inquiries, schedule service appointments, maintain accurate records and provide exceptional customer service in a fast‑paced environment. As a key liaison between our field teams and clients you will play a vital role in enhancing client satisfaction and operational efficiency. This position offers a supportive work environment with comprehensive benefits including visa sponsorship, health insurance and accommodation, ideal for professionals seeking growth within a reputable service organization.

Responsibilities

• Greet clients and visitors in person, via phone and through digital channels with professionalism and courtesy.
• Handle incoming calls, emails and messages promptly and accurately routing inquiries to the appropriate departments or technicians.
• Schedule and coordinate service appointments ensuring optimal scheduling alignment with technician availability and client needs.
• Maintain and update digital and physical client records, service logs and maintenance schedules with precision.
• Assist in the preparation of daily reports including service summaries, client feedback and technician performance metrics.
• Support field technicians by providing them with necessary documentation, work orders and client details before site visits.
• Manage incoming and outgoing correspondence including dispatching service confirmations, reminders and follow-ups.
• Serve as a point of contact for client complaints or urgent requests, escalating issues appropriately and ensuring timely resolution.
• Collaborate with the operations team to ensure smooth workflow coordination between front office and field teams.
• Uphold confidentiality and data security standards in handling sensitive client and company information.

Requirements

• Bachelor’s degree or diploma in Business Administration, Hospitality or a related field (preferred).
• Minimum 13 years of experience in a receptionist, customer service or administrative role, preferably in service or maintenance industries.
• Native‑level proficiency in Arabic (spoken and written); advanced fluency in English is required.
• Strong organizational and time‑management skills with the ability to multitask in a high‑pressure environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM or scheduling software is a plus.
• Excellent interpersonal and communication skills with a professional client‑focused attitude.
• Ability to work independently and as part of a team in a fast‑paced, service‑oriented setting.
• Willingness to work flexible hours, including weekends and occasional overtime as needed.
• Valid UAE residence visa and work permit (or eligibility to obtain one through sponsorship).

Benefits

• Salary: AED 1600

• Visa provided

• Accommodation provided

• Medical Insurance

• Other benefits as per UAE Labor Law