Airline Sales & Service Agent — Tickets, Cargo & Skywards

Emirates; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global airline based in Dubai is seeking customer service specialists for its contact center. The role involves delivering exceptional customer service, issuing airline tickets, and promoting various Emirates products and services. Candidates should have excellent interpersonal skills, a background in sales, and experience in the airline industry. Knowledge of Arabic is a plus. This position offers attractive salary and travel benefits along with opportunities for career progression within a prestigious global brand.

Benefits

Attractive salary

Travel benefits

Discounts on flights and hotels

Qualifications

• Excellent interpersonal, telephone and customer service skills.
• Ability to work in a busy sales team environment.
• Can read, write, speak in Arabic is an advantage.

Responsibilities

• Provide highest standard of customer service and issue tickets.
• Enhance revenue by suggesting Emirates products and services.
• Support sales leader with end-of-day sales closure.

Skills

Interpersonal skills

Customer service skills

PC skills (Microsoft Word/Excel/Email)

Knowledge of airline industry

Ability to work in a team

Education

10 years schooling or equivalent

Tools

Skywards reservations system

MARS reservations system

Job description

A leading global airline based in Dubai is seeking customer service specialists for its contact center. The role involves delivering exceptional customer service, issuing airline tickets, and promoting various Emirates products and services. Candidates should have excellent interpersonal skills, a background in sales, and experience in the airline industry. Knowledge of Arabic is a plus. This position offers attractive salary and travel benefits along with opportunities for career progression within a prestigious global brand.