Admin & Guest Experience Executive

Careers International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An international hospitality group in Dubai is seeking an Admin / Guest Experience Executive to serve as the first point of contact for guests. You will manage guest communications, coordinate schedules, and monitor feedback while supporting operational workflows. The ideal candidate will have experience in hospitality or customer service, proficiency in PMS (Hostaway), and excellent communication skills. This role offers an opportunity to be proactive in a dynamic environment.

Qualifications

• 1-3 years of experience in hospitality or customer service.
• Proficient in using PMS (Hostaway) and office tools.

Responsibilities

• Respond to guest inquiries and bookings.
• Coordinate check-in/check-out schedules.
• Monitor guest reviews and elevate complaints.
• Update management on unit statuses.
• Assist with occupancy and revenue reports.
• Support inventory tracking.
• Ensure smooth communication between teams.
• Maintain reports and files related to operations.

Skills

Experience in hospitality or customer service

Proficiency with PMS (Hostaway)

Excellent communication skills

Interpersonal skills

Organized and detail-oriented

Proactive

Flexible for hospitality tasks

Tools

Hostaway

Office tools

Job description

Full time | Careers International | United Arab Emirates

Posted On 01/21/2026

Job Information

Job Opening Status In-progress

Work Experience 1-3 years

Hospitality

City Dubai

State/Province Dubayy (Dubai)

337-1500

Job Description

Summary:

We are looking for an Admin / Guest Experience Executive to manage guest communications, owner updates, and administrative tasks. Acts as the first point of contact for guests and supports operational workflows.

Key Responsibilities:

• Respond to guest inquiries and bookings via PMS (Hostaway).
• Coordinate check-in/check-out schedules with the Operations Manager.
• Monitor guest reviews and elevate complaints to the Operations Manager.
• Update management on unit statuses and guest feedback.
• Assist with reports on occupancy, revenue, and maintenance alerts.
• Support inventory tracking of consumables and amenities.
• Ensure smooth communication between operations, cleaning teams, and management.
• Maintain all books, reports, folders, and files related to company operations.

Requirements

Qualifications & Skills:

• Experience in hospitality or customer service.
• Proficiency with PMS (Hostaway) and office tools.
• Excellent communication and interpersonal skills.
• Organized, detail-oriented, and proactive.
• Flexible and available for all-round hospitality tasks.