Activities Guide

Minor International; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking an Activities Guide to facilitate and deliver various tourism activities while ensuring guest safety and providing exceptional customer service. Responsibilities include guiding activities such as snorkeling and kayaking, maintaining equipment, and gathering feedback from guests. Candidates must possess a strong customer service background and maintain physical fitness.

Qualifications

• Must maintain a high level of physical fitness for tourism activities.
• Strong customer service skills required for a 5* resort environment.
• Knowledge of safety requirements and procedures for tourism activities.

Responsibilities

• Liaise with the Activities Supervisor for guest bookings.
• Guide and deliver tourism activities safely and effectively.
• Ensure guest safety and adherence to safety requirements.
• Gather feedback from guests regarding their experience.

Skills

Customer service skills

Physical fitness

Safety compliance

Job description

Liaising with the Activities and Recreation Supervisor to determine bookings and any special requirements for guests and visitors.
Greeting visitors and guests as they arrive at the resort and providing a basic resort briefing.
Ensuring factual knowledge is imparted to visitors and guests regarding the history and future development of the resort; its animals, plants and trees, bird life, archeological heritage and (if applicable) marine life.
Guiding and delivering tourism activities incorporating (but not limited to) swimming, snorkelling, kayaking, sunset boat trips, fishing and all other related tourism activities as directed by the Activities and Recreation Manager.
Safely using all equipment, vehicles and consumables related to the delivery of tourism activities, and the maintenance of such equipment.
Ensuring that visitors are safe and that hazards or potential hazards are mitigated and reported to management.
Ensuring that safety requirements are adhered to by visitors, including the supply and correct use of all personal protective equipment for both themselves and guests appropriate to the activity being undertaken, including the completion of all related safety briefings and indemnity related paperwork.
Maintaining a high level of physical fitness commensurate with the tourism activities being delivered.
Maintaining a level of customer service skills and behavior commensurate with a 5* resort.
Escorting VIPs, familiarization groups and media and in doing so be an ambassador for the resort and Anantara. In the case of media visits, these will be conducted in conjunction with the Marketing/PR Department.
Maintaining at all times the cultural sensitivity of various nationalities.
Gathering statistical information from guests & visitors in relation to the quality of their experience and providing feedback to management in relation to guest requests and/or suggestions.
Any other duties associated with the position in order to meet the needs of the business.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Administration

Keywords

• Activities Guide

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Minor International

Company Description