Account Manager & Local Shops (Health & Beauty)

Delivery Hero SE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global delivery platform is seeking an Account Manager to oversee daily store operations, develop key accounts, and ensure optimal service quality. This role requires a minimum of 3 years in account management or similar fields, along with strong analytical and communication skills. Key responsibilities include managing vendor relationships, analyzing sales performance, and collaborating with cross-functional teams. The ideal candidate is adaptable, data-driven, and thrives in fast-paced environments.

Qualifications

• Minimum 3 years in key account management or similar roles.
• Experience in data-driven decision-making and vendor relationship management.

Responsibilities

• Manage daily operations of the store including budgeting and scheduling.
• Develop and grow a portfolio of accounts to drive revenue growth.
• Collaborate with operations and marketing teams to ensure service quality.

Skills

Key account management

Brand management

Data-driven decision making

Excellent communication

Analytical skills

Vendor relationship management

Negotiation skills

Multitasking

Tools

Excel

Google Sheets

Job description

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Role Summary

Manages the daily operation of a store, including accounting/budgeting, hiring, discipline and scheduling of employees, inventory stocking, promotion of sales and maintaining the appearance of the store. Typically implements merchandising, financial management, sales staff supervision and overall management at the store level under direction of region store management. Provides direction to store co-management and department management. Ensures execution of all organization policies at the store level to achieve projected store sales and profit objectives. Advises and directs department management in solving operating problems and improving department performance and conditions.

What’s on Your Plate?

• Develop and grow a portfolio of pharmacy/beauty accounts to drive revenue growth.
• Optimize account performance through business reviews, KPI tracking, and data analysis to identify growth opportunities.
• Collaborate cross-functionally with operations, marketing, and vendor teams to ensure correct assortment, pricing, promotions, and service quality.
• Monitor vendor relationships to ensure consistent service levels.
• Maintain accurate records in tools to track vendor activities, performance, and communications.
• Ensure Health & Beauty category growth, healthy order volumes, and the right product assortment.
• Strong understanding of Q-commerce, CRM tools, and data analytics.
• Solid knowledge of pricing, assortment, and promotional strategies in Health & Beauty.

Key Activities

• Managing and growing key vendor accounts.
• Analyzing sales performance and identifying improvement opportunities.
• Planning and executing marketing activations.
• Resolving operational issues and driving revenue growth.

  Qualifications

  What Did We Order?

  • Minimum 3 years in key account management, brand management, or similar roles.
  • Experience in data-driven decision-making and vendor relationship management.

  Strengths for Success

  • Excellent communication, negotiation, and analytical skills.
  • Strong commercial acumen and relationship management abilities.
  • Adaptable, customer-focused, and results-oriented mindset.
  • Data driven decision making - Is comfortable with Excel/Google sheet and dashboards.
  • Well organized, able to multitask, and work in a fast-paced environment.
  • Open minded; continually seeks to find new and creative ways to accomplish tasks.
  • Passion, enthusiasm, reliability and drive results in present capacity.