Account Manager - Arabic Speaking

Entertainer Fz; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading digital company in Dubai seeks an Account Manager to oversee client accounts across various sectors. This role involves managing deliverables, collaborating with internal teams, and driving account growth through strategic insights. Ideal candidates will have agency experience and a strong understanding of loyalty marketing.

Qualifications

• Proven track record of managing multiple client relationships.
• Strong understanding of Travel, Retail, FMCG, Telco, and Banking sectors.
• Excellent written and verbal communication skills.

Responsibilities

• Manage day-to-day client account deliverables and communications.
• Coordinate technology change requests and ensure deadlines are met.
• Identify account growth opportunities through strategic insights.

Skills

Strategic Planning

Client Relationship Management

Communication

Team Management

Problem Solving

Education

Agency experience in loyalty marketing or communications

Job description

About Us

The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything, and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.

About the Role

The Account Manager is responsible for the day-to-day management of ENTERTAINER Business clients across various sectors. Acting as the main point of contact for a portfolio of accounts, you'll oversee the seamless delivery and execution of all client activities, working closely with internal teams to drive results. You are expected to bring fresh strategic ideas to accounts, champion ENTERTAINER Business products and services, and ensure industry best practices are always met.

The ENTERTAINER Business environment is fast-paced and dynamic, so agility, strong multitasking skills, and the ability to prioritize under pressure are essential. You need to think quickly, solve problems proactively, and stay determined to meet deadlines while maintaining excellent client relationships. This is a rewarding opportunity for someone who thrives in a client-focused, collaborative, and high-energy environment.

Responsibilities

1. Manage day-to-day client account deliverables, including communications, planning, data analysis, insights, programme reporting, merchant selection, onboarding, and customer service support.
2. Coordinate technology change requests and ensure all deadlines and service level agreements (SLAs) are met.
3. Understand client KPIs and business objectives, ensuring all activity is aligned to drive success.
4. Identify and support account growth opportunities through strategic insights and proposal writing.
5. Scope, plan, and implement projects, ensuring they are delivered on time and within budget.
6. Collaborate with internal teams to stay informed on products, solutions, and new innovations available to clients.
7. Work closely with business heads to drive the strategic development and expansion of client accounts.
8. Interpret programme data to monitor performance, identify trends, and drive improvements against KPIs.
9. Manage internal administration, including invoicing, reporting, and the creation of client policies and procedural documentation.

Qualifications

• Agency experience is essential, ideally with a background in loyalty marketing, communications, and/or partnerships.
• Strong understanding of the Travel, Retail, FMCG, Telco, and Banking sectors is highly desirable.
• Proven track record of managing multiple client relationships simultaneously.
• Solid knowledge of loyalty programmes, marketing communications, and partnership strategies.
• Ability to plan strategically and influence both internal and external senior stakeholders.
• Excellent written and verbal communication skills.
• Strong team management and leadership capabilities.
• High attention to detail with sound budgeting and financial management skills.
• Awareness of digital and social media trends and their practical application.
• Understanding of creative processes and techniques, including across digital platforms.
• Proactive in staying informed about relevant market trends and industry developments.
• Confident working as a key authority within a fast-paced team environment.
• Results-driven mindset with a strong sense of ownership and accountability.
• Comfortable working independently as well as collaboratively across wider teams.

Required Experience

Manager