Account Manager

ADC; Industrial Area; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading company in client management is seeking an experienced Account Manager to maintain and expand client relationships in Abu Dhabi. This role involves collaboration with cross-functional teams to negotiate contracts, identify upselling opportunities, and ensure client satisfaction. Ideal candidates have a degree in Business Administration or Marketing, along with at least 5 years of relevant experience. Strong communication and analytical skills are required.

Qualifications

• 5+ years of experience in account management, sales, or customer relationship roles.
• Strong understanding of digital solutions, products, and services.
• Ability to manage multiple accounts and priorities effectively.

Responsibilities

• Maintain and expand client relationships by serving as the primary contact for account-related matters.
• Collaborate with cross-functional teams to achieve account objectives.
• Prepare detailed reports on account performance and client satisfaction.

Skills

Account management

Client relationship management

Negotiation skills

Communication skills

Analytical mindset

Education

Bachelor’s degree in Business Administration or Marketing

Tools

CRM software

Microsoft Office Suite

Job description

Overview

The Account Manager plays a pivotal role in maintaining and expanding client relationships by serving as the primary point of contact for all account-related matters. They work to understand client needs, propose tailored solutions, and ensure the timely delivery of services and products that meet or exceed expectations. This role involves close collaboration with cross-functional teams, including sales, technical support, and project management, to achieve account objectives and maintain high levels of customer satisfaction. Beyond managing existing accounts, the Account Manager identifies upselling and cross-selling opportunities, negotiates contracts, and prepares detailed reports on account performance. Success in this position requires excellent communication and interpersonal skills, a deep understanding of the company’s products and solutions, and the ability to foster trust and long-term partnerships with clients.

Responsibilities

• Maintain and expand client relationships by serving as the primary contact for account-related matters
• Collaborate with cross-functional teams (sales, technical support, project management) to achieve account objectives
• Identify upselling and cross-selling opportunities and negotiate contracts
• Prepare detailed reports on account performance and client satisfaction
• Ensure timely delivery of services and products that meet or exceed expectations

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in account management, sales, or customer relationship roles
• Strong understanding of digital solutions, products, and services
• Excellent negotiation, communication, and presentation skills
• Ability to manage multiple accounts and priorities effectively
• Proficiency in CRM software and Microsoft Office Suite
• Analytical mindset with the ability to create and interpret performance reports
• Commitment to delivering exceptional client service and fostering long-term relationships