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Join a dynamic, global team where innovation meets compliance. We're looking for a detail-oriented and highly organised professional to manage contract management and CRM system integration across departments. The Contract & CRM Operations Manager will oversee contract lifecycles using a CRM system (Zoho), optimise workflows, manage standard contract templates, and guide internal stakeholders. If you thrive on structure, love cross-functional collaboration, and can enhance system efficiency, risk mitigation, and compliance—this role is your next big move.

• Lead the end-to-end implementation and optimisation of our CRM system (Zoho).
• Manage the full contract lifecycle—tracking and maintaining contracts across departments.
• Maintain and improve standard contract templates to align with regulatory and legal requirements.
• Monitor critical milestones: contract expirations, renewals, and compliance deadlines.
• Oversee CRM workflows, automations, and reporting to enhance visibility and performance tracking.
• Train and support internal teams on CRM best practices and contract compliance protocols.

• Bachelor’s degree in Business, Law, Finance, or a related field (required).
• 3–5 years of experience in contract management, legal administration, or procurement.
• Prior experience implementing or maintaining a CRM system (Zoho or similar CRM system).
• Familiarity with contract law, risk management, and compliance frameworks.

• Strong understanding of contractual principles and regulatory requirements.
• Proven success in CRM system deployment and user adoption strategies.
• Exceptional attention to detail and documentation management.
• Analytical thinker with a talent for identifying workflow inefficiencies and risk areas.
• Skilled in stakeholder engagement, cross-functional communication, and internal training.
• Able to juggle multiple priorities in a fast-paced, global environment.

• Located in Cape Town, South Africa
• Hybrid working arrangement: at least 2x a week in the office
• A secure home office, free from background noise or distractions
• Must meet minimum internet speeds; this will be checked during recruitment and onboarding. Check your speed here .

Our people are central to our success, with a culture of recognition and development. We support your career growth and celebrate achievements through regular appraisals and awards.

• A competitive salary based on experience.
• Hybrid working options, including fully remote if preferred.
• Paid time off, including a day annually to volunteer.
• Paid Sabbaticals after 5 years of service.
• Additional rewards through our loyalty program.
• Travel and work anywhere in the world with remote working holidays.
• Employee discounts on travel and entertainment.
• Inclusive, diverse, and global team environment.
• Clear career progression opportunities within the company.

Who We Are

Ten Lifestyle Group is a global luxury concierge service serving HNW and UHNW clients. We innovate continuously, aiming to be the most trusted service business worldwide. As a Certified B Corp, we are committed to social and environmental responsibility.

We value diverse perspectives and strive for an inclusive work environment. Hiring, promotion, and other decisions are based on merit, competence, and performance.