Key Account Manager jobs in South Africa

Company Description: John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description:

The following responsibilities describe the role and impact expected for Mpumalanga and related regional activities.

• Develop and implement strategies for growth with clearly mapped opportunities for the short, medium, and long term.
• Maintain close contact with the Global BDM, product and segment experts when developing the longer-term plan for Mpumalanga.
• Establish strategic alliances with OEMs and EPCs, cultivating long-term commitment and cooperation for mutual benefit and added value.
• Establish and maintain contracts and contacts across the Region appropriate for the successful and profitable management of the Region.
• Prepare sales plans and maintain a high level of forecast accuracy with monthly planning and reporting.
• Address incoming telephonic and e-mail inquiries, providing outstanding customer support for technical and commercial matters.
• Process and coordinate orders with the CST to ensure customer receipt of complete orders by the required date and to the correct specification.
• Keep abreast of new developments in Mpumalanga and monitor competitor activities.
• Develop and maintain a customer relationship management (CRM) database that tracks projects, opportunities, orders and sales.
• Develop a detailed customer action plan focused on growing existing business and entering strategic markets with new products and services.
• Create and maintain the customer/sales database (plant surveys) as well as prices and contracts.
• Create a strategic marketing and communication plan including events, workshops, advertising and a calendar of events for the year.
• Maintain a detailed competitive matrix file, conduct market research on competitors, and develop a competitive analysis tracker with competitor movements and market share.
• Assist the finance department in resolving payment issues.
• Prepare and achieve annual orders and sales budgets.
• Analyze, present and manage strategic growth initiatives, devise and implement the most appropriate sales organization for Mpumalanga, challenge the current route to market and pursue fresh ideas to strengthen market position.
• Develop team through implementation of respective IDPs.

• MBA Degree or equivalent
• Mechanical Engineering Degree
• 10 years’ sales industry experience, including 5 years of experience in organizational development, succession planning and employee development
• A strong understanding of P&L management
• Strong understanding and experience with complex commercial agreements and contracts; NEC3 contract negotiation advantageous
• Able to influence and establish new relationships as well as strengthen existing ones

With colleagues across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying for jobs directly through our careers website (Careers - Smiths Group plc).