5 254

Jobs in Gqeberha, United Kingdom

Strategic Workforce Management Manager - Forecasting

Teleperformance

Gqeberha
On-site
ZAR 400,000 - 600,000
30+ days ago
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Vehicle Sales Exec – High-Tech Cars (Port Elizabeth)

Mirna Butler Recruitment

Gqeberha
On-site
ZAR 200,000 - 300,000
30+ days ago

Senior Metrologist: CMM Lead for Gauges, Calibration & Quality

Profile Personnel

Gqeberha
On-site
ZAR 300,000 - 400,000
30+ days ago

Financial Advisor – Uncapped Earnings, Hybrid Role

Ntice Search Solutions

Gqeberha
Hybrid
ZAR 180,000 - 240,000
30+ days ago

Sales Consultant: Drive Growth & Build Client Relationships

Real Promotions PE

Gqeberha
On-site
ZAR 300,000 - 400,000
30+ days ago
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Regional SHERQ TIMS Lead for Food Safety & Compliance

Vector Logistics Limited

Gqeberha
On-site
ZAR 300,000 - 450,000
30+ days ago

New Business Sales Executive (Telecoms) /High Commission Structure, Port Elizabeth

HR Corporation

Gqeberha
On-site
ZAR 200,000 - 300,000
30+ days ago

Electrical Draughtsman: CAD & Compliance Lead

Abantu Staffing Solutions

Gqeberha
On-site
ZAR 300,000 - 400,000
30+ days ago
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Short-Term Insurance Sales Leader - Growth & Team Performance

The Legends Agency

Gqeberha
On-site
ZAR 600,000 - 750,000
30+ days ago

Tax Compliance Lead - SARS & Dispute Oversight

The Legends Agency

Gqeberha
On-site
ZAR 300,000 - 450,000
30+ days ago

HR & Recruitment Assistant - Graduate Hiring & Onboarding

The Legends Agency

Gqeberha
On-site
ZAR 180,000 - 250,000
30+ days ago

ISQM Quality Lead and Compliance Manager

The Legends Agency

Gqeberha
On-site
ZAR 400,000 - 600,000
30+ days ago

Spares Sales Lead: Drive Service & Stock (6-Month)

The Legends Agency

Gqeberha
On-site
ZAR 200,000 - 300,000
30+ days ago

SOC Analyst II — 24x7 Cyber Defense & Threat Response

The Legends Agency

Gqeberha
On-site
ZAR 300,000 - 400,000
30+ days ago

Senior Maintenance Fitter – Keep Automated Plant Running

Boardroom Appointments

Gqeberha
On-site
ZAR 50,000 - 200,000
30+ days ago

High-Impact Short-Term Insurance Specialist

The Recruitment Council

Gqeberha
On-site
ZAR 200,000 - 300,000
30+ days ago

Audit Supervisor & Team Coach

The Legends Agency

Gqeberha
On-site
ZAR 600,000 - 800,000
30+ days ago

Global Process Excellence Lead - Lean Six Sigma

Teleperformance

Gqeberha
On-site
ZAR 400,000 - 600,000
30+ days ago

Entry-Level Sales Pro: Training & Career Growth

Real Promotions PE

Gqeberha
On-site
Confidential
30+ days ago

Desktop Support Engineer | Onsite & Remote IT Support

Boardroom Appointments

Gqeberha
On-site
ZAR 200,000 - 300,000
30+ days ago

Senior Finance & Treasury Manager – FMCG & Manufacturing

Ntice Search Solutions

Gqeberha
On-site
ZAR 1,200,000 - 1,500,000
30+ days ago

Senior Marketing Manager – Commercial & Industrial Solar PV

Headhunters

Gqeberha
On-site
ZAR 600,000 - 800,000
30+ days ago

Experienced Receptionist Hospitality Industry!

Go Skills Cafe

Gqeberha
On-site
ZAR 50,000 - 200,000
30+ days ago

Seasoned Hospitality Receptionist - Guest Experience Lead

Go Skills Cafe

Gqeberha
On-site
ZAR 50,000 - 200,000
30+ days ago

Certified Motor Mechanic: Diagnostics & Servicing Pro

Profile Personnel

Gqeberha
On-site
ZAR 50,000 - 200,000
30+ days ago

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Strategic Workforce Management Manager - Forecasting
Teleperformance
Gqeberha
On-site
ZAR 400 000 - 600 000
Full time
30+ days ago

Job summary

A leading BPO company in Gqeberha is seeking a Workforce Management Manager to oversee planning, real-time management, and scheduling. The ideal candidate will have 3-5 years of experience in workforce management within a BPO. Strong analytical and Excel skills are essential for optimizing staffing levels to align with business objectives. This role involves collaborating with department managers and utilizing workforce management tools to ensure efficiency.

Qualifications

  • 3-5 years of Workforce Management experience in a BPO.
  • Expertise in Workforce Management tools.
  • Experience working with outsourcers and stakeholders.

Responsibilities

  • Forecast staffing requirements based on historical data.
  • Create and oversee employee schedules.
  • Monitor real-time staffing levels and adjust as needed.
  • Build forecasting models and generate staffing KPIs reports.
  • Collaborate with Recruitment and Training for staffing needs.

Skills

Workforce Management experience
Client interaction skills
Stakeholder engagement skills
Analytical skills
Advanced Excel skills

Education

Matric or equivalent

Tools

IEX
Verint
Genesys
Job description
A leading BPO company in Gqeberha is seeking a Workforce Management Manager to oversee planning, real-time management, and scheduling. The ideal candidate will have 3-5 years of experience in workforce management within a BPO. Strong analytical and Excel skills are essential for optimizing staffing levels to align with business objectives. This role involves collaborating with department managers and utilizing workforce management tools to ensure efficiency.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.