Compliance à Afrique du Sud

Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.

This role involves providing advice on a specific range of products to a designated market segment. The individual is responsible for achieving results through their own efforts. Key responsibilities include:

1. Customer Service: Carry out standard customer service activities and handle simple customer inquiries.
2. Solutions Analysis: Assess compliance with established standards and protocols for routine inquiries.
3. Receiving Visitors: Welcome visitors and assist with various information requests, referring complex matters to colleagues.
4. Customer Relationship Management (CRM) Data: Maintain accurate customer details in the system and document follow-up actions and notes during sales calls.
5. Customer Needs Clarification: Interview customers to clarify their requirements using a multilevel sales script.
6. Customer Relationship Development / Prospecting: Reach out to potential customers via calls or in person to develop relationships and resolve queries and complaints.
7. Operational Compliance: Follow mandatory procedures to ensure quality standards and compliance with regulatory and internal codes.
8. Business Development: Support routine business development tasks following established procedures.
9. Sales Opportunities Creation: Identify potential customers through information gathering, referrals, and recommendations.
10. Data Exploration: Select and input relevant data into spreadsheets or standard formats.
11. Network of Influence: Participate in and contribute to networks within and outside the company to leverage relationships, technologies, and ideas.

Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Balances Stakeholders, Builds Networks, Communicates Effectively, Customer Focus, Ensures Accountability, Instills Trust, Interpersonal Savvy, Manages Complexity

Matriculation Certificate (Matric) (Required)

22 May 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.