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Desktop Engineer
Job summary
A technology solutions provider in Gauteng is seeking a Desktop Engineer to manage client requests and provide technical support. The ideal candidate has over 5 years of Field Tech experience, advanced knowledge of desktop and laptop hardware/software, and is proficient in O365. Responsibilities include managing the client relationship, performing installations, and maintaining high service levels. This full-time onsite role offers a competitive salary around R25k - R30k.
Qualifications
- Minimum 5 years Field Tech experience.
- Own vehicle and valid SA driver’s license required.
Responsibilities
- Proactively review client requests or tickets and resolve them.
- Manage business relationship with the client.
- Perform desktop/laptop/thin client installations and maintenance.
- Provide technical support during installations.
Skills
Education
Tools
Job Title: Desktop Engineer | Location: Gauteng | Department: Information Technology | Reports to: IT Manager | Employment Type: Full time onsite
Salary – R25k – R30k
The primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. Be responsible for acting as a bridge between the client and our operations delivery team.
- Grade 12
- Minimum 5 years Field Tech experience
- Own vehicle
- Valid SA driver’s license
- Advanced knowledge of desktop/laptop/thin client hardware and software
- Computer literate O365/Microsoft Outlook/Word/Excel Essential
- A+ / N+
- MCSE would be advantageous
- Understanding of Microsoft Active Directory, Exchange and Terminal Services
- Basic LAN/WiFi troubleshooting and support
- Manage the business relationship with the client to ensure mutual trust & open communication
- Takes service calls and performs incident specific activities as directed by the ServiceDesk
- Performs preventative maintenance activities on certain products as directed
- Perform desktop/laptop/thin client hardware and software installations
- Take routine service calls and perform basic maintenance and support.
- Responsible for troubleshooting, installing, maintaining and hardware break-fix
- Provides technical support to customer in solving technical problems that occur during the installation
- Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
- Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
- Maintain SLA requirements (both internal and external)
- Ensure accurate updates and completion of tickets on the ServiceDesk
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.