Team Leader

FNB South Africa; Bloemfontein; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution is seeking an Operations Manager to oversee daily operations, ensuring efficiency and compliance with strategic objectives. This role requires 1-3 years of experience in operations or administration and emphasizes process improvement and excellent customer service. The ideal candidate possesses strong leadership skills and a Bachelor's degree in a relevant field. This position includes HR management responsibilities and aims to enhance team performance. Applications are due by 19/12/25.

Qualifications

• 1–3 years of experience in operations, administration, or a related support role.
• Exposure to process improvement or operational projects is advantageous.
• Basic proficiency in MS Office is required.

Responsibilities

• Oversee and optimize day-to-day operations to ensure efficiency.
• Control expenditure and identify process improvements.
• Deliver customer service excellence through adherence to quality standards.
• Manage performance moderation and HR processes.

Skills

Leadership

Analytical Skills

Problem-Solving

Communication

Stakeholder Engagement

Ability to Work Under Pressure

Education

Bachelor’s degree in Business Administration

Diploma or certification in operations or project management

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Job Description

To oversee and optimize day-to-day operations, ensuring efficiency, compliance, and alignment with strategic objectives. The role focuses on driving operational excellence, cost management, and delivering superior customer experiences.

• Control expenditure and identify process improvements to contain and reduce costs
• Creates solutions to meet customer demands
• Deliver internal and external customer service excellence through adherence to quality service standards
• Manage risks in own area of responsibility
• Ensure development and continuous value add improvement to operational processes
• Manage team delivery against goals in the area of responsibility
• Manage performance moderation, disciplinary action, recognition, and retention processes in line with HR policies and procedures
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
• Ensure skills are transferred in specific functions
• Ensure conflict resolution and respond to any complaints or concerns
• Set relevant stretch goals for team and motivate achievement
• Collate, manage, and report on daily, weekly, monthly operational progress as aligned to strategic objectives
• Track, control, and influence activities within the Fiduciary Administrator team
• Manage the core processes and ensure that the correct procedures are applied, and transactions / procedures are processed and followed by the team
• Attending and presenting – OPSCO/MANCO as well as different Operations forums

Soft Skills

• Excellent leadership and people management capabilities.
• Strong analytical and problem-solving skills.
• Effective communication and stakeholder engagement.
• Ability to work under pressure and manage multiple priorities

Qualifications & Experience (Junior Level)

• Education
  • Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or related field.
  • (Preferred but not mandatory) Diploma or certification in operations or project management.
• Experience
  • 1–3 years of experience in operations, administration, or a related support role.
  • Exposure to process improvement or operational projects is advantageous.
• Technical Skills
  • Basic proficiency in MS Office (Excel, Word, PowerPoint).
  • Understanding of operational workflows and reporting.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

19/12/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.