Senior Operations Leader - Strategy, Quality & SLAs

Bebeeoperational; Cape Town; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading operational management firm in Cape Town is searching for an accomplished Operational Manager. The role involves overseeing daily operations to ensure efficient delivery of services that meet client requirements. Candidates should have more than 5 years of experience in managerial roles and possess strong leadership, problem-solving abilities, and excellent communication skills. This is a pivotal role that focuses on improving productivity and customer satisfaction while adhering to all operational policies and service agreements.

Qualifications

• Minimum of 5 years in a managerial role at senior executive level or head of department.
• Proven experience in managing performance metrics and productivity.
• Ability to work effectively with senior stakeholders.

Responsibilities

• Oversee daily operations and ensure efficient delivery of services.
• Implement strategies to improve productivity and client satisfaction.
• Ensure adherence to established policies, procedures, and SLAs.

Skills

Strong leadership skills

Problem-solving abilities

Attention to detail

Effective communication skills

Job description

A leading operational management firm in Cape Town is searching for an accomplished Operational Manager. The role involves overseeing daily operations to ensure efficient delivery of services that meet client requirements. Candidates should have more than 5 years of experience in managerial roles and possess strong leadership, problem-solving abilities, and excellent communication skills. This is a pivotal role that focuses on improving productivity and customer satisfaction while adhering to all operational policies and service agreements.