Senior Network Engineer (Level 3)

Lesley Snyman and associates CC; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

An international IT services company is seeking a 2IC to the Service Desk Manager. The role involves network engineering, troubleshooting, and client-facing responsibilities in a full-time office-based position in Johannesburg. Candidates should have 5-8 years of experience and relevant certifications including MCSA and Cisco qualifications.

Qualifications

• 5–8 years network engineering experience within IT Services and Managed Services environments.
• Proficient in Microsoft Server, Exchange, SQL, IIS, Cisco, VPN, and Cloud services.
• Strong troubleshooting and analytical skills.

Responsibilities

• Installation and troubleshooting of server operating systems and network infrastructure.
• Monitoring and optimizing network and cloud services for enterprise clients.
• Providing technical guidance to stakeholders and clients.

Skills

Network engineering

Client-facing skills

Troubleshooting

Analytical skills

Education

Completed Matric / Grade 12

MCSA | MCITP

CCNA | CCDA | CCVP | CCIE

VCP

Project+ | Network+

Fortinet NSE4 – NSE8

Tools

Microsoft Server

VMware

Cisco Internetworking

VOIP/SIP telephony systems

Job description

This is a 2IC role, reporting to the Service Desk Manager in the Manage Services Department.

Please note: This is an office-based (not hybrid) position for an international company with set working hours

10:30 - 19:30 (Monday - Friday)

Qualifications and Certifications:

• Completed Matric / Grade 12
• Microsoft: MCSA | MCITP
• Cisco: CCNA | CCDA | CCVP | CCIE
• VMWare: VCP
• Project+ | Network+
• Firewall Technologies: Fortinet NSE4 – NSE8

Minimum Requirements:

• 5–8 years network engineering experience within IT Services and Managed Services environments
• Proficient in Microsoft Server | Exchange | SQL | IIS | Cisco Internetworking | VPN | firewalls | backups | network infrastructure | Cloud services
• Hands-on experience with VOIP/SIP telephony systems, virtualization, and enterprise backup solutions
• Strong troubleshooting, analytical, and client-facing skills

Key Performance Areas:

• Installation, configuration, and troubleshooting of server operating systems, applications, network infrastructure, and endpoints
• Monitoring, maintaining, and optimizing network, server, and cloud services for enterprise clients
• Engaging with stakeholders and clients to assess project requirements and provide technical guidance
• Liaising with team members, management, and clients to ensure timely project delivery and issue resolution
• Identifying risks and implementing contingency plans proactively
• Analyzing existing operations and recommending process or technical improvements
• Scheduling and conducting training sessions for team members or client staff
• Updating work schedules, documenting configurations, and performing troubleshooting as required
• Mentoring and assisting junior team members in technical and operational tasks
• Writing progress reports and delivering presentations to internal and client stakeholders