Sales Development Representative (SDR)

Growth Troops; Cape Town; Remote; USD 45,000 - 65,000; Full time

Job summary

A dynamic company is seeking a Sales Development Representative (SDR) to manage inbound leads and contribute to sales growth. Successful candidates will engage prospects effectively and facilitate their journey through the sales funnel, while maintaining high standards in customer experience. Ideal for individuals with strong communication skills and a structured approach to lead qualification.

Qualifications

• 2+ years in inbound sales or lead qualification.
• Proven success in fast-paced sales environments.
• CRM proficiency in Salesforce or HubSpot.

Responsibilities

• Qualify leads using the BANT framework.
• Educate prospects on offerings and align solutions.
• Maintain accurate records in CRM.

Skills

Communication

Customer Experience

Lead Qualification

Tools

HubSpot

Salesforce

Job description

Location: Remote (U.S. Time Zones | EST–PST)

Employment Type: Full-Time

About The Role

We’re seeking a motivated Sales Development Representative (SDR) to be the first line of contact for inbound leads. This role is focused on qualifying interest, creating strong first impressions, and accelerating prospects through the top of the funnel. As the bridge between marketing and sales, you'll engage prospects with clarity and confidence, uncover their needs, and set them up for success with our Account Executive team.

This is an ideal opportunity for someone who combines great communication skills with a structured, results-driven approach to inbound outreach.

Responsibilities

Lead Engagement & Qualification

• Respond promptly and professionally to inbound inquiries via email, phone, and chat
• Qualify leads using the BANT framework (Budget, Authority, Need, Timeline)
• Maintain a high standard of customer experience across all interactions
  
  

Sales Enablement

• Educate prospects on our offerings and align solutions to their needs
• Handle objections with empathy and clarity
• Route qualified leads or schedule meetings and demos for Account Executives
  
  

CRM & Reporting

• Log all activity in the CRM (e.g., HubSpot, Salesforce) with precision and consistency
• Ensure accurate pipeline visibility and maintain up-to-date lead records
  
  

Performance & Collaboration

• Hit key KPIs related to conversion rate, response time, and volume
• Partner closely with Sales Managers and AEs for handoff and pipeline coordination
• Share feedback on common questions, objections, and messaging trends
  
  

Process Optimization

• Leverage tools and automation to streamline daily tasks and boost productivity
• Stay up to date on product changes and market developments
  
  

Minimum Qualifications

• 2+ years in inbound sales, lead qualification, or customer support
• Proven success working in fast-paced, high-volume sales environments
• Strong communication skills—both verbal and written
• CRM proficiency (e.g., Salesforce, HubSpot) and familiarity with sales tech tools
• Ability to work independently in a remote setup
• Availability to work standard business hours across U.S. time zones (EST–PST)
  
  

Preferred Qualifications

• Experience in SaaS, B2B, or consultative sales environments
• Familiarity with lead scoring models or automation platforms
• Comfortable using call tracking and engagement tools
  
  

Make an impact from the first touchpoint. Help us turn interest into opportunity—apply now.