Retail Store Manager

Cash Converters Southern Africa; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail franchise in Midrand is seeking a full-time Retail Store Manager to oversee store operations, drive sales, and manage staff. The ideal candidate will possess strong customer service skills, effective communication abilities, and experience in retail management. This mid-senior level position offers in-depth training and opportunities for professional development within a growing brand.

Qualifications

• Strong skills in customer satisfaction and customer service.
• Effective communication for engaging customers and staff.
• Proficiency in store management and sales tracking.
• Experience in retail loss prevention.
• Ability to lead and motivate a diverse team.
• Prior experience in retail or franchise operations is advantageous.
• Relevant qualifications in business or retail disciplines are advantageous.

Responsibilities

• Managing staff and overseeing day-to-day operations.
• Implementing store policies and driving sales.
• Managing trades and preventing loss.

Skills

Customer Satisfaction

Customer Service

Effective Communication

Store Management

Retail Loss Prevention

Team Leadership

Education

Business Management or relevant field

Job description

Cash Converters Southern Africa

Cash Converters Southern Africa, established in, is a leading franchise of the international Cash Converters brand, specialising in trading second-hand goods and offering short-term loan services.

With a robust foundation of franchisee owner-operators and a strong commitment to core values such as passion, professionalism, respect, and collaboration, the company empowers nearly franchisees and provides job opportunities to hundreds of employees.

Supported by advanced systems, rigorous in-house training and dynamic growth, it operates over 85 stores in Africa, processing over 2.2 million transactions annually.

Part of a global network of stores, Cash Converters proudly contributes to economic empowerment and sustainable employment in local communities.

Role Description

This is a full-time, on-site Retail Store Manager role located in Midrand.

The Retail Store Manager reports to the franchisee, business owner and oversees the day-to-day operations of the store, ensuring smooth functioning and adherence to company standards.

Responsibilities

• Managing staff
• Implementing store policies
• Driving sales
• Managing trades and preventing loss

The role requires close collaboration with team members to meet organisational objectives and deliver outstanding service to customers.

In-depth training will be provided into this environment.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service to ensure a positive experience for all store visitors.
• Effective communication skills for engaging with customers, staff and stakeholders professionally and collaboratively.
• Proficiency in store management for operational efficiency, including sales tracking and team supervision.
• Experience in retail loss prevention to minimise risks and protect store assets effectively.
• Ability to lead and motivate a diverse team, fostering a productive and supportive work environment.
• Prior experience in retail, franchise operations or a related field is an advantage.
• Relevant qualifications in Business Management, Retail or ancillary disciplines are advantageous.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Retail