Receptionist and Business Support

Smith Garb and Associates CC; Kempton Park; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A distribution group in Kempton Park is seeking a Receptionist & Business Support professional to manage the reception area, support business functions, and maintain an online presence. The ideal candidate should have Grade 12 education, be well-organized, and have strong communication skills. Experience with social media and office administration is an advantage. This position requires professionalism and a friendly demeanor.

Qualifications

• Experience managing social media posts.
• Experience in office administration is advantageous.
• Languages: English, Afrikaans.

Responsibilities

• Welcome and assist visitors professionally.
• Handle reception and switchboard duties efficiently.
• Manage the company website and social media accounts.

Skills

Full computer literacy

Strong communication skills

Time management

Social media content creation

Customer interaction skills

Education

Grade 12

Tools

Word

Excel

Job description

🌟 About the Role

An established distribution group is seeking a friendly, well-presented, and highly organised Receptionist & Business Support professional to be the welcoming face and voice of their company. This role is perfect for someone who enjoys engaging with people, takes pride in exceptional service delivery, and thrives in an organised, fast-paced environment.

You will manage the reception area, support business functions, maintain their online presence, and ensure the smooth running of administrative operations across the office.

🎓 Minimum Requirements

• Education: Grade 12
• Experience: Full computer literacy
• Previous Office Administration experience (advantageous)
• Experience managing social media posts
• Website management experience (advantageous)
• Languages: English, Afrikaans

🎯 Key Objectives

• Provide a warm, professional welcome to all visitors and callers
• Handle reception and switchboard duties efficiently and courteously
• Ensure the office environment is clean, presentable, and well-maintained
• Keep the company website up to date
• Create and manage company social media posts
• Contact dormant customers and direct leads to relevant teams

📝 Main Responsibilities

Reception & Switchboard

• Welcome and assist visitors professionally
• Answer all calls clearly, promptly, and courteously
• Transfer calls accurately to the correct staff member
• Take and relay messages efficiently

Social Media & Website

• Manage and maintain the company website
• Create and upload social media posts across platforms
• Monitor the company WhatsApp line and redirect messages accordingly

Customer Engagement

• Contact dormant customers and distribute company profiles when needed
• Pass customer leads to the relevant internal sales manager
• Uphold high levels of integrity, professionalism, and customer service

Office Administration

• Purchase office products (stationery, refreshments, etc.)
• Oversee cleaning staff and ensure cleaning schedules are followed
• Ensure the building (inside and outside) remains clean and presentableArrange and manage office functions
• Serve refreshments to visitors
• Manage the staff refreshment “shop”

General

• Monitor the Info inbox and distribute emails internally
• Manage internal communications (birthdays, new staff announcements, general staff updates)

🔑 Key Performance Indicators

• All calls answered within 10 seconds, with no dropped calls
• Professional handling of all visitors and incoming queries
• Accurate message-taking and timely relay to relevant staff
• A well-maintained reception and office environment
• Updated and accurate website information
• Correct and consistent posting of social media content
• Daily follow-up with dormant customers and effective passing of leads

📚 Knowledge & Skills

• Understanding of basic corporate operations and reporting lines
• Proficiency in Word, Excel, and email
• Strong listening skills and ability to transfer calls accurately
• Knowledge of the company organogram to direct customers correctly
• Understanding of switchboard operation
• Ability to create content suitable for social media
• Strong communication and customer interaction skills

💼 Personal Attributes

• Professional and well-groomed
• Trustworthy with strong integrity
• Excellent communication skills
• Detail-oriented and diligent
• Confident, self-motivated, and results-driven
• Strong time management & stress tolerance
• Team player who can also work independently