POS Installation and Support Technician

Headhunters; Gqeberha; On-site; ZAR 50,000 - 200,000; Full time

Job summary

An IT service provider in the hospitality sector is seeking a POS Installation and Support Technician based in Gqeberha. The ideal candidate will handle onsite technical issues, install and configure POS systems, and provide client support during installations. Candidates must have Grade 12, relevant certifications, and reliable transport. This position focuses on enhancing POS technology for clients.

Qualifications

• Minimum 1 year’s experience in IT hardware support or installations.
• Experience with POS, retail, or hospitality technology preferred.
• Drivers and Own Reliable Transport Essential.

Responsibilities

• Resolve onsite technical issues and hardware faults during installations.
• Install POS terminals, printers, and other devices.
• Configure BIOS settings and network parameters.
• Deliver professional support during go-lives.
• Complete installation checklists and log work using mobile tools.

Skills

IT hardware support

Troubleshooting

Client-facing support

Education

Grade 12 / Matric

A+ and/or N+ certification or equivalent

Job description

Overview

Our client, an IT company servicing the hospitality industry, is currently looking to hire a POS Installation and Support Technician based in Port Elizabeth. Only PE, Uitenhage and Despatch candidates will be considered for this role.

Requirements

• Grade 12 / Matric is essential.
• A+ and / or N+ certification or equivalent technical experience.
• Minimum 1 year’s experience in IT hardware support or onsite technical installations.
• POS, retail, or hospitality technology experience preferred.
• Drivers and Own Reliable Transport Essential.

Responsibilities

1. Onsite Support and Troubleshooting
   • Resolve onsite technical issues and hardware faults during or after installations.
   • Replace or repair faulty POS equipment (e.g., power supplies, printers, terminals).
2. Hardware Installation and Hardware Setup
   • Install POS terminals, printers, cash drawers, scanners, and kitchen display systems.
   • Connect all equipment to necessary power, LAN, and networking infrastructure.
3. Onsite Configuration and Testing
   • Configure BIOS settings, network parameters (e.g., static IPs), printer paths, and display settings.
   • Load and configure POS client software (under guidance of internal team).
4. Client Liaison and Go-Live Support
   • Deliver professional, client-facing support during go-lives.
   • Communicate concerns or risks to internal teams.
5. Documentation and Feedback
   • Complete installation checklists and log work using mobile tools.
   • Ensure accurate photos, notes, and client signoffs are captured.
6. General
   • Collect and return hardware stock from office as needed.
   • Participate in internal training or technical refreshers.
   • Assist during major upgrade or multi-site rollout projects.