Operations Manager

Bluespec Holdings; Pretoria; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A healthcare services provider in South Africa is seeking an experienced Operations Manager to oversee day-to-day emergency medical services operations. Responsibilities include managing staff, ensuring compliance with regulations, and maintaining operational efficiency. The ideal candidate has strong leadership skills, experience in EMS operations management, and an understanding of emergency protocols. This role requires coordination with various stakeholders and crisis management capabilities for effective service delivery.

Qualifications

• Proven experience in managing emergency medical services operations.
• Strong leadership skills with the ability to mentor and develop staff.
• In-depth knowledge of regulatory standards and emergency response protocols.

Responsibilities

• Oversee daily operations of EMS, including personnel and resource management.
• Ensure compliance with national and local regulations.
• Lead responses during major incidents and maintain emergency response plans.

Skills

Operational efficiency

Staff supervision

Crisis management

Regulatory compliance

Resource optimization

Stakeholder communication

Job description

Job Purpose

Responsible for overseeing the day-to-day operations of the emergency medical services (EMS). This role involves managing staff, ensuring the efficiency of operations, maintaining compliance with regulatory standards, and striving for excellence in service delivery. The Operations Manager ensures that all emergency medical operations run smoothly and effectively, providing high-quality care to patients

Operational Management

• Oversee the daily operations of EMS, including the deployment of ambulances, personnel, and medical resources.
• Ensure that all EMS activities are conducted efficiently, safely, and in compliance with protocols and regulations.
• Monitor and manage response times, ensuring that emergency calls are responded to promptly and effectively.
• Coordinate with other departments to ensure seamless operations.

Staff Management

• Supervise, mentor, and lead EMS personnel, including paramedics, emergency medical technicians, and support staff.
• Manage staffing levels, ensuring adequate coverage for all shifts and peak periods.
• Oversee recruitment, training, and development programs to ensure that all staff are competent and well-prepared.
• Conduct performance evaluations and manage staff performance, including handling disciplinary actions when necessary.

Resource Management

• Oversee the maintenance and readiness of EMS vehicles, equipment, and medical supplies.
• Ensure that all equipment is regularly inspected, maintained, and replaced as needed to meet operational demands.
• Manage procurement of medical supplies and ensure proper inventory control.
• Optimize the use of resources to improve efficiency and reduce costs without compromising service quality.

Compliance & Quality Assurance

• Ensure that all EMS operations comply with national, provincial, and local regulations, as well as organizational policies and procedures.
• Implement and maintain quality assurance programs to monitor and improve the standard of care provided by EMS personnel.
• Conduct audits and reviews of operational procedures to identify areas of improvement.
• Ensure that all incidents, accidents, and near-misses are reported and investigated, with appropriate corrective actions taken.

Strategic Planning & Development

• Contribute to the development and implementation of strategic plans for the EMS department.
• Analyse operational data and trends to inform decision-making and planning.
• Identify opportunities for service expansion, process improvements, and innovation in EMS delivery.
• Participate in the development and management of the EMS budget, ensuring cost-effective operations.

Crisis Management

• Lead the response during major incidents or disasters, coordinating the deployment of resources and personnel.
• Serve as the primary point of contact during emergencies, ensuring effective communication and collaboration with other agencies.
• Develop and maintain emergency response plans, ensuring that the EMS team is prepared for various types of crises.

Stakeholder Communication

• Build and maintain strong relationships with key stakeholders, including hospitals, government agencies, and community organisations.
• Represent the EMS department in meetings, forums, and public events.
• Address any concerns or issues raised by stakeholders, ensuring the are resolved promptly and effectively.