Lead Caller

Ithemba Property Management (Pty) Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A property management company in Johannesburg is seeking a driven and confident Lead Caller to join their Letting team. The role entails re-engaging previously unreachable leads and converting them into lettings through effective communication. Ideal candidates will possess a customer-focused approach, and at least one year of experience in a letting or sales environment. Join a professional team dedicated to enhancing property operations and driving sales through structured processes.

Benefits

Professional growth opportunities

Performance-driven team environment

Qualifications

• Minimum 1 year experience in letting or a similar sales/customer contact environment.
• Ability to work independently and meet activity targets.
• Adaptability and problem-solving skills.

Responsibilities

• Contact unqualified leads via phone, WhatsApp, and email.
• Re-engage prospects through professional communication.
• Qualify leads and transfer sales-ready prospects to agents.

Skills

Confident telephone manner

Customer-focused approach

Interpersonal communication skills

Prospecting and lead qualification

Job description

Ithemba Property Management is looking for a driven and confident Lead Caller to join our Letting team. This role is ideal for someone who enjoys engaging with people, reactivating opportunities, and playing a key role in converting leads into successful lettings.

About the role

The Lead Caller is responsible for re-engaging unqualified, previously unreachable, or non-converting leads by making outbound calls and follow-ups. The focus of the role is to assess interest, qualify prospects, gather accurate information, and either nurture leads or elevate sales‑ready prospects to the relevant agents.

Key responsibilities

• Contact unqualified, cold, and previously unreachable leads via phone, WhatsApp, and email
• Re‑engage prospects through professional communication and structured follow‑ups
• Conduct discovery conversations to understand tenant needs and assess suitability
• Handle objections and disengaged prospects confidently and professionally
• Qualify leads and transfer sales‑ready prospects to the relevant agents
• Schedule and manage follow‑ups and appointments
• Maintain accurate lead records, statuses, and notes on the system
• Meet daily and weekly call and contact targets

Requirements

• Minimum 1 year experience in letting or a similar sales/customer contact environment
• Confident telephone manner and customer‑focused approach
• Ability to work independently and meet activity targets
• Prospecting and lead qualification
• Product knowledge (letting environment)
• Customer service and service delivery
• Interpersonal communication skills
• Adaptability and problem‑solving

Why join Ithemba Property Management

• Be part of a professional and growing property management business
• Play a critical role in the pre‑sales and letting pipeline
• Gain exposure to structured sales processes and property operations
• Work in a performance‑driven, supportive team environment

📩 Apply
If you are confident, persistent, and enjoy turning conversations into opportunities, we’d love to hear from you.