IT Service Desk Agent: Remote Support & Troubleshooter

Tych Business Solutions; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology support company is seeking a Technical Support Specialist to handle incoming support requests and resolve technical issues. The role requires a Matric and equivalent A+, N+, ITIL certifications, and a minimum of 3 years in a technical support role. Ideal candidates will be familiar with ITIL frameworks and possess basic networking knowledge. This position is crucial for maintaining smooth operations and timely user support.

Qualifications

• Matric and A+, N+, ITIL Foundation certifications required.
• Minimum 3 years in technical support or service desk role.
• Bachelor's degree would be a bonus.

Responsibilities

• Respond to incoming support requests via multiple channels.
• Diagnose and resolve technical issues related to various devices.
• Log and manage incidents using ITSM tools.
• Maintain accurate documentation of support activities.
• Monitor system alerts and prioritize incidents.

Skills

Basic networking knowledge

Familiarity with Microsoft Office Suite

Experience with ticketing systems

Understanding ITIL methodologies

O365

Google Workspace

Education

Matric and equivalent certification A+, N+, ITIL Foundation

Bachelor's degree

Job description

A technology support company is seeking a Technical Support Specialist to handle incoming support requests and resolve technical issues. The role requires a Matric and equivalent A+, N+, ITIL certifications, and a minimum of 3 years in a technical support role. Ideal candidates will be familiar with ITIL frameworks and possess basic networking knowledge. This position is crucial for maintaining smooth operations and timely user support.