Head of Sales and Customer Service

Ithemba Recruitment- Sourcing Top Talent; Boksburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading recruitment agency is looking for a Head of Sales and Customer Service. This role requires a strategic leader with over 10 years of experience in logistics, particularly in sales and servicing environments. The successful candidate will be responsible for leading the development of divisional strategies, ensuring target achievement, and enhancing team capabilities. Candidates must hold at least a Bachelor's Degree and have proven experience at senior management levels.

Qualifications

• 10-12 years of experience with 5 years at senior management level in sales and servicing.
• Broad experience in South Africa's logistics market.
• Road freight and logistics specific industry knowledge.

Responsibilities

• Lead sales and servicing operations to meet targets.
• Contribute to the development of the divisional strategy.
• Ensure compliance with statutory and regulatory requirements.

Skills

Sales & servicing methodologies

Financial reporting and analysis

Consumer behaviour methodologies

Pricing methodologies

Digitalisation knowledge

Education

Bachelors Degree at NQF level 7 or equivalent

Honours level in commerce or similar

Job description

About the job Head of Sales and Customer Service

Key purpose:

The purpose of the Salesa and Servicing Head is to achieve the growth imperatives of the business aligned to the business unit strategy.

Duties and responsibilities:

• Contribute and take ownership of the development of the divisional strategy with particular focus on the market requirements, and sales and servicing elements of the strategy
• Lead sales and servicing business operations to ensure that retention and new business targets are met
• Contribute to the development of appropriate pricing strategies through market intelligence and client profitability analysis
• Continuously evaluate market demand and contribute to ensuring service offerings are evolved to meet demand in a profitable manner
• Ensure that the sales and servicing divisional structure is developed, resourced, and optimised to execute against the strategy and divisional requirements in collaboration with Sales and Marketing Executive
• Build sales and servicing team capabilities to understand market demands and to make recommendations to evolve service offering to meet demand
• Participate as a member of the Sales and Servicing Leadership team and contribute to the development of Sales and Servicing group strategy, methodologies, technologies, practices, policies, and processes
• Contribute to, and execute appropriate marketing initiatives within division
• Ensure active engagement and direct support with new and current clients by sales and servicing teams
• Provide key insights to support the company's business review process and take corrective actions to ensure the successful achievement of targets
• Ensure active communications within sales and servicing teams and drive a high performing, service orientated and collaborative culture in division, between divisions, and support functions
• Develop a highly skilled and engaged workforce within the functional area through the effective selection, onboarding, development, and management of talent
• Drive continuous improvement within area of accountability whilst ensuring compliance to applicable statutory and regulatory requirements such as IMS, Pharma etc.
  

Qualifications and experience:

• Bachelors Degree at NQF level 7 or equivalent in commerce or similar field (essential)
• 10 -12 years of experience of which 5 years is at a senior management level within sales and servicing environment (essential)
• Honours level in commerce or similar (desirable)
• Broad experience in SA logistics market
• Road freight and logistics specific industry knowledge
• Consumer behaviour methodologies and frameworks
• Knowledge of global best practice in supply chain
• Sales & servicing methodologies, frameworks and best practices
• Pricing methodologies and strategies
• Financial reporting and analysis
• Digitalisation and digitisation knowledge