Dispatch Supervisor

Decofurn Furniture; Wes-Kaap; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading furniture retail company located in South Africa seeks a Dispatch Supervisor to manage all dispatch operations. The ideal candidate should have supervisory experience in warehouse operations, strong customer service skills, and proficiency in office software. The role involves planning routes, managing a team, and ensuring high standards of quality control. Joining this team means being part of a supportive environment that values employee growth and customer satisfaction.

Qualifications

• At least 1 year of supervisory experience in dispatch/warehouse operations.
• Computer-literate — comfortable with Microsoft products.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee and coordinate the dispatch of stock to customers.
• Manage and lead the dispatch team.
• Plan driver routes and oversee load management.
• Maintain high standards of quality control.
• Resolve customer complaints related to deliveries.

Skills

Customer Focus & Service Excellence

Strong Team Leadership and Communication

Problem Solving & Decision Making

Time Management and Organisation

Technical skills in dispatch & logistics

Education

Matric (Grade 12)

Diploma or degree in distribution/warehouse-related field

Tools

Sage Pastel

Microsoft Word

Excel

Google Sheets

Outlook

Job description

Are you ready to take charge of dispatch operations, lead a dynamic team, and help deliver excellence at every step? Join our team at Decofurn as a Dispatch Supervisor (Collections Department) at our DC in Montague Gardens.

What You’ll Do

As our Dispatch Supervisor, you will:

• Oversee and coordinate the dispatch of stock from warehouse/store to customers — ensuring accurate picking, loading, and delivery scheduling.
• Manage and lead the dispatch team to deliver excellent service, professionalism, and efficiency.
• Plan driver routes and oversee load management, ensuring trucks are loaded to capacity and security seals are correctly applied.
• Maintain high standards of quality control — ensuring stock is handled carefully and documentation, scanning and compliance procedures are followed.
• Keep dispatch areas, workstations, and loading bays clean, organised, and safe.
• Resolve customer complaints related to deliveries; ensure staff are trained to offer courteous and timely customer service.
• Uphold and model Decofurn’s values: Dedication, Diversity, Energy, Engagement, Customer-Centricity, Compassion, Operational Excellence, and Opportunity.

What We’re Looking For

Minimum Requirements

• Matric (Grade 12)
• At least 1 year of supervisory experience in dispatch/warehouse operations
• Computer-literate — comfortable with Microsoft Word, Excel, Google Sheets & Outlook
• Excellent communication and interpersonal skills

Advantageous (Not Essential, but Preferred)

• A diploma or degree in distribution/warehouse-related field
• More than 3 years’ experience in distribution and logistics
• Experience with Sage Pastel (or similar inventory/warehouse software)

Key Competencies & Skills

• Customer Focus & Service Excellence
• Strong Team Leadership and Communication
• Problem Solving & Decision Making
• Time Management and Organisation
• Technical skills in dispatch & logistics, inventory & stock control, quality control, reporting
• Leadership, attention to detail, adaptability, empathy, conflict management, and ethical conduct

At Decofurn, we believe in fostering growth — not just in our business, but in our people. As part of our team, you’ll enjoy a supportive environment where diversity, respect, and collaboration are valued. You’ll play a critical role in delivering quality and reliability to our customers while growing your skills and experience.

If you’re ready to lead, deliver, and grow with us — we’d like to hear from you!