Customer Relationship Manager

Juru Holdings; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading payment solutions provider in Cape Town is seeking a Customer Relationship Manager to drive growth in transaction volumes by servicing and onboarding billers, with a focus on the public sector. The ideal candidate will have 3-5 years of relevant experience in the payments industry and strong relationship management skills. This role requires a dynamic self-starter who can navigate both strategic and detailed tasks.

Qualifications

• 3 - 5 years' experience in similar role in the payments/financial industry.
• Referenceable sales and enterprise-level client relationship experience.
• Experience in the public sector preferred.

Responsibilities

• Grow transaction volumes through servicing of billers.
• Source and onboard new billers.
• Establish trusted advisor relationships with biller stakeholders.
• Identify and develop strategic partnerships.

Skills

Client relationship management

Strategic partnerships

Sales analysis

Payments industry knowledge

Education

Relevant qualification

Job description

My client, a leading payment aggregator and provider of secure payment solutions, is looking for a Customer Relationship Manager to join their growing team.

The main purpose of the role is to take responsibility for step growth in transaction volumes through servicing existing billers effectively, and through the onboarding of new high volume potential billers. The ideal candidate is a dynamic and proactive self-starter, with the ability to switch between high level strategy and detailed work.

Furthermore, the candidate is disciplined and tenacious, seeing opportunities through to completion.

This role will have a strong focus on the public sector, which will include municipal- and other government entities.

Responsibilities

• Grow transaction volumes through servicing of billers under management;
• Source and onboard new billers;
• Grow transaction volumes through both retailer and digital payment networks;
• Establish a trusted advisor relationship with key (existing and prospect) biller stakeholders;
• Identify and develop Pay@ strategic partnerships – banks, referral partners, etc.;
• Explore innovative new solutions and collaborate across the business;
• Act as the key interface between billers / prospects and departments;
• Maintain marketing presence in conjunction with the marketing team;
• Liaise internally to ensure operations pertaining to billers run smoothly;
• Track and report key business opportunities, sales analysis and forecasts, solutions and query management.

Minimum Requirements

• Relevant qualification;
• 3 - 5 years' experience in similar role in the payments / financial industry, with referenceable sales and enterprise level client relationship management experience;
• Experience in the public sector will be beneficial, preferably in local government;
• Understanding of payments environment;
• Valid driver's license, own transport & the ability to travel fairly often;
• Fluent in business English, any additional languages will be seen as beneficial.