Brand Community Lead: Social Media & Engagement

The Good Human (Pty)Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading social media firm in Johannesburg is seeking a passionate Social Media Co-ordinator to foster online relationships, manage community engagement, and support customer inquiries. The ideal candidate will have 1-3 years of experience in community or social media management, along with excellent communication skills. Responsibilities include monitoring interactions, creating engaging content, and tracking community metrics. This role offers the opportunity for career growth in a dynamic environment.

Qualifications

• 1-3 years in community management, social media management, or customer service roles.
• Strong commitment to understanding community needs and providing responsive support.
• In-depth knowledge of social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.).

Responsibilities

• Monitor and respond to community interactions across social media platforms.
• Respond to all customer queries in a timely and professional manner.
• Upload rewards tier databases weekly, ensuring all information is accurate.
• Work closely with the Social and Paid Media Specialist to create engaging content.
• Track community engagement metrics and provide regular reports.

Skills

Excellent verbal and written communication skills

Social media management

Community engagement

Conflict resolution

Data analysis

Education

Matric (NQF 4)

Tools

Community management tools

Basic graphic design tools (e.g., Canva)

Job description

A leading social media firm in Johannesburg is seeking a passionate Social Media Co-ordinator to foster online relationships, manage community engagement, and support customer inquiries. The ideal candidate will have 1-3 years of experience in community or social media management, along with excellent communication skills. Responsibilities include monitoring interactions, creating engaging content, and tracking community metrics. This role offers the opportunity for career growth in a dynamic environment.