Automotive Service Advisor - Upsell & Customer Experience

Mototeam (Pty) Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service company in Johannesburg is seeking a skilled Service Advisor to enhance customer satisfaction and revenue growth. The ideal candidate must have a minimum of 3 years of experience in a workshop environment, excellent communication skills, and the ability to manage service appointments efficiently. Proficiency in dealership management software is essential. This role offers an opportunity to work in a dynamic environment with a focus on exceptional customer service.

Qualifications

• Minimum 3 years Service Advisor experience in a workshop environment.
• Computer literate (MS Office Suite) and CRM knowledge required.
• Ability to communicate fluently in Afrikaans is a strong advantage.

Responsibilities

• Offer value-added sales to boost revenue and hit sales targets.
• Greet customers promptly and courteously.
• Schedule service appointments and manage the service calendar.

Skills

Strong communication and interpersonal skills

Excellent organizational and time-management abilities

Proficiency with dealership management software

Good technical knowledge of vehicle systems and repairs

Customer-focused with a passion for delivering exceptional service

Problem-solving skills

Ability to work effectively in a fast-paced team-oriented environment

Education

Completed Certificated Service Advisor training

Tools

Automanage

Kerridge

Drive system

Job description

A leading automotive service company in Johannesburg is seeking a skilled Service Advisor to enhance customer satisfaction and revenue growth. The ideal candidate must have a minimum of 3 years of experience in a workshop environment, excellent communication skills, and the ability to manage service appointments efficiently. Proficiency in dealership management software is essential. This role offers an opportunity to work in a dynamic environment with a focus on exceptional customer service.