Automotive Claims Lead — Process & Team Excellence

Flink Recruit Pretoria; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency in South Africa seeks an experienced Claims Manager to oversee the claims process within the automotive sector. Responsibilities include managing a team of claims specialists, ensuring accuracy in claims processing, and maintaining high customer satisfaction. The ideal candidate should possess strong leadership and communication skills, along with a bachelor's degree in business administration or finance. This role offers an annual package plus medical and pension benefits.

Benefits

Medical benefits

Pension structure

Responsibilities

• Lead and supervise a team of claims specialists, providing guidance and support.
• Oversee the end-to-end claims process from submission to resolution.
• Serve as a point of contact for escalated claims issues and handle inquiries.
• Collaborate with internal departments and external partners to resolve claims.
• Conduct audits of claims files to ensure compliance and identify trends.
• Identify opportunities to improve the claims process and implement changes.
• Prepare and present reports on claims activity and performance metrics.

Skills

Team Management

Claims Processing

Customer Interaction

Collaboration

Quality Assurance

Process Improvement

Reporting

Education

Bachelor's degree in business administration, finance, or a related field

Job description

A recruitment agency in South Africa seeks an experienced Claims Manager to oversee the claims process within the automotive sector. Responsibilities include managing a team of claims specialists, ensuring accuracy in claims processing, and maintaining high customer satisfaction. The ideal candidate should possess strong leadership and communication skills, along with a bachelor's degree in business administration or finance. This role offers an annual package plus medical and pension benefits.