Application Support Engineer

Boardroom Appointments; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable staffing agency is seeking an Application Support Engineer in Cape Town, South Africa. The role involves monitoring, administration, and support of applications on Windows and UNIX platforms. Candidates should have a tertiary qualification in IT and at least 2 years of application support experience. Responsibilities include ensuring service is provided within established SLAs and assisting customers during problem resolution. The position requires self-motivation, good communication skills, and the ability to work in a flexible environment.

Qualifications

• Minimum 2 years experience as an Application Support Engineer.
• Ability to solve medium complexity problems.
• Basic knowledge of application support disciplines.

Responsibilities

• On-line monitoring and support of applications.
• Provide operational support to ensure service levels are met.
• Investigate and resolve transaction processing failures.

Skills

Problem solving

Good communication skills

Self-motivation

Quick learning

Education

3 Year tertiary qualification or relevant IT qualification

Tools

SQL

Windows

Linux

AWS Cloud

Job description

About the job Application Support Engineer

• 3 Year tertiary qualification or a relevant IT qualification
• Minimum 2 years application support engineer experience
• Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.
• Problem solving exposure at application and business transaction level using application log files and SQL database queries
• Commitment to performing routine as well as investigation/analysis work tasks
• Ability to solve medium complexity problems
• Understand and develop the support team technical competency
• Self-motivated, proactive, taking ownership of problems until they are resolved
• Mature person with the sense of responsibility to do after hours standby
• Good oral and written communication skills
• Quick learner (short initial ramp up period)

Additional Requirements:

• Comfortable with working in the customer domain
• Adjust to the needs of a flexible working environment

Additional Comments:

• Looking for an above average knowledge of working with business applications on Windows & Linux, Mirco-services, AWS Cloud, etc.
• Looking for capability to understand, assist with Incident reports

Responsibilities:

• On line monitoring, administration and support of applications running on Windows, UNIX and Oracle based platforms
• Provide operational & business support for various applications to ensure service is provided within customer Service Level Agreements
• Monitor, log, investigate and resolve failures on transaction processing applications
• Liaise with and provide assistance to customer representatives during problem resolution
• Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
• Perform scheduled daily, weekly monthly support tasks
• Perform investigations on application support techniques to continually improve operational support and simplify achievement of customer SLAs
• Perform proactive analysis of failures and trends on applications and data to improve service levels
• Conduct routine maintenance, upgrades and deployment of applications
• Provide assistance and training to BSI support team members
• Provide application performance information and participate in periodic support compliance audits
• Perform after hours standby support on applications running in a production environment
• Comply with the business footprint shift requirements of the support team