Senior Real-Time Routing Engine Architect

Miratech; Dallas (TX); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Relocation assistance

Remote work

Certification programs

Mentorship program

Internal mobility

Job summary

Miratech in the United States invites applications for a Senior Routing Engine Developer to design and build the next-generation interaction routing platform powering enterprise-scale contact centers. The role focuses on real-time distribution of voice and digital interactions across agents, queues, skills, and channels using Java, Spring Boot, and cloud-native services.

You will contribute to high-availability, low-latency systems, collaborate with CX, product, and architecture teams, and

Qualifications

• 8+ years of software engineering experience with distributed applications.
• Expert-level hands-on Java and Spring Boot experience.
• Experience developing routing logic for contact center platforms or similar.
• Knowledge of ACD concepts, queue management, skill-based routing, and workload balancing.
• API-first design, event-driven architecture, and cloud-native engineering experience.
• Experience with PostgreSQL or relational databases and data modeling.
• Excellent communication and ability to lead client-facing workshops.

Responsibilities

• Design and develop enterprise-scale routing engines for real-time distribution of voice and digital interactions.
• Implement intelligent routing algorithms based on skills, priorities, and business rules.
• Ensure high availability, scalability, and performance across routing paths and workloads.
• Design and maintain APIs for routing configuration, administration, and integration.
• Collaborate with telephony, CX, and analytics platforms to integrate routing services.
• Translate business requirements into routing components and technical roadmaps.
• Define non-functional requirements for availability, performance, security, and observability.

Skills

Java

Spring Boot

Distributed systems

REST APIs

Performance engineering

Documentation

Client workshops

Tools

Kafka

RabbitMQ

Kubernetes

Jenkins

API gateways

Security architecture

Job description

Miratech in the United States invites applications for a Senior Routing Engine Developer to design and build the next-generation interaction routing platform powering enterprise-scale contact centers. The role focuses on real-time distribution of voice and digital interactions across agents, queues, skills, and channels using Java, Spring Boot, and cloud-native services.

You will contribute to high-availability, low-latency systems, collaborate with CX, product, and architecture teams, and