Remote Senior Routing Engine Architect

SmartRecruiters, Inc.; San Diego (CA); Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Relentless Performance culture

Health insurance

Relocation program

Remote work

Professional development

Global impact projects

Inclusive environment

Job summary

Miratech seeks a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operations. You will develop core routing engines, implement routing algorithms, and ensure high availability and low latency in real-time decisions.

You will work mainly with Java, Spring Boot, distributed systems, and cloud-native tech, collaborating with product, CX platform, telephony, and analytics teams to deliver scalable, reliable

Qualifications

• 8+ years of software engineering experience with distributed applications.
• Expert in Java, Spring Boot, REST APIs, persistence, security and performance.
• Experience with routing logic for CX or contact center platforms.
• Knowledge of ACD concepts, queues, skills and workload balancing.

Responsibilities

• Design and develop enterprise-scale routing engines for real-time distribution.
• Implement intelligent routing algorithms based on priorities, capacity and rules.
• Ensure high availability, scalability, resilience and performance.
• Design APIs for routing configuration, monitoring and integration.
• Translate requirements into components, flows, and roadmaps.
• Collaborate with CX domain experts and other platform teams.

Skills

Java

Spring Boot

Distributed systems

REST APIs

Low-latency engineering

Tools

PostgreSQL

Kafka

Cloud-native

Job description

Miratech seeks a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operations. You will develop core routing engines, implement routing algorithms, and ensure high availability and low latency in real-time decisions.

You will work mainly with Java, Spring Boot, distributed systems, and cloud-native tech, collaborating with product, CX platform, telephony, and analytics teams to deliver scalable, reliable